Trading Desk

Phone Trading

The FXCM forex trading desk is available to live account holders. Clients can place and manage orders over the phone with the trading desk when necessary.

Hours of Operation:

Trading opens between 9:00 AM and 9:15 AM AEST
on Monday and closes on Saturday
at 8:55 AM AEST.

Forex Trading Desk:

+1800 109 751

Question About a Specific Trade?

FXCM can help you resolve specific
trade-related issues.

When Is It Appropriate To Call The Trading Desk?

All FXCM clients are encouraged to call the trading desk under the following conditions:

  • No immediate access to the Internet
  • Trader fails to receive a confirmation on an order placed online
  • Internet failure or failure to connect to the FXCM server

For any other inquiries that are not trade related, please call FXCM's client support staff, available 24 hours a day, to assist you at +1800 109 751.

Phone Trading Etiquette

To ensure that orders are placed in a timely manner, we encourage all clients who contact the trading desk to follow our phone trading etiquette. Please read the following example to ensure that you understand proper etiquette.

Trade Execution

What If My Trade Was Executed Incorrectly?

If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues.

SALES AND CLIENT SERVICES SUPPORT DESK:

+1800 109 751

Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.

Security

FXCM utilises state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM employs backup systems and contingency plans to minimise the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our backup files. All orders are GTC by default.