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Top Questions:

Does FXCM accept third party deposits?

No. Third Party deposits violate FXCM's Anti-Money Laundering policies and as such FXCM cannot accept any payments via a third party. Should third party funds be received, FXCM may ask for supporting documentation such as a Wire Confirmation and/or Bank…

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How can I reset my password?

Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to MyFXCM.com and select "Forgot Password". Then, follow the prompts.

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How do I deposit funds?

You can deposit funds by logging into MyFXCM.com.

Available funding methods

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Links to third-party sites are provided for your convenience and for informational purposes only. FXCM bears no liability for the accuracy, content, or any other matter related to the external site or for that of subsequent links, and accepts no…

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How do I open an account?

You can request a live account in the following link. The process will take around 5-10 minutes to complete online. You will be prompted to provide your account opening documents, which can be uploaded online during your application or at…

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What is the minimum deposit?

If this is your initial deposit, the minimum to open an Individual account is 50 CCY.The minimum to open a Corporate, Trust, or IRA account is 50,000.00 CCY.If this is not your first deposit, the minimum deposit by card is 50 CCY.There is no minimum for deposits by Wire.

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What is the status of my deposit?

Please check your deposit by accessing to MyFXCM.com Deposit processing times may vary depending on the Deposit Method you used. For the most common methods: - Debit/Credit Card could take up to 2 hours to be credited - Wire takes…

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What is the status of my new account?

You can check the status of your account by logging into MyFXCM.com under the Account Summary section. It takes 1-3 business days to process, a new application and all "status updates" are made over email. It's best to check your…

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What is the status of my withdrawal?

You can check the status of your withdrawal online by running an "Account Report" on MyFXCM.com Once the withdrawal has been processed, the "Account Activity" section will show the amount withdrawn from your account. Also, once a withdrawal has been…

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Why did my trade open/close?

At the top of your trading platform click on the Report, button to view your Combined Account Statement. On the statement the "Condition column indicates the order type that closed the trade. The "Created By" column indicates where the order…

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How can I add a new MT4 account?

Please login to MYFXCM.com, press "Account Settings", select "Add account". On the field "Choose option*", please select the second option: "Please create a new account with different username information. You will be able to choose your new account type and…

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How do I withdraw funds, when my account is locked?

Please use the registered email address with FXCM and request your withdrawal request by emailing admin@fxcm.com In the email specify your withdrawal method, your FXCM account number and the withdrawal amount. If you want to withdrawal funds via Wire, please…

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How to add a new Trading Station account?

Please login to MyFXCM.com, press "Account Settings", select "Add account". On the field "Choose option*", please select the first option: "Please create a new FXCM Trading Station account under this username so that I can see both accounts on the…

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General and Account Specific Inquiries: support@fxcm.com.au

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