How can we help?

Top Questions:

Does FXCM accept third party deposits?

No. Third Party deposits violate FXCM's Anti-Money Laundering policies and as such FXCM cannot accept any payments via a third party. Should third party funds be received, FXCM may ask…

Learn More

How can I reset my password?

Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to MyFXCM.com and select "Forgot Password". Then, follow the prompts.

Learn More

How do I deposit funds?

You can deposit funds by logging into MyFXCM.com -> Funds -> Deposit Funds. The available funding methods may vary depending on your country of residence and the entity your account…

Learn More

Please watch the following video on how to connect your FXCM account to Trading View https://www.youtube.com/watch?v=8BMrYOjFBaE&feature=youtu.be

Learn More

How do I open an account?

You can request a live account in the following link. The process will take around 5-10 minutes to complete online. You will be prompted to provide your account opening documents,…

Learn More

What is the minimum deposit?

If this is your initial deposit, the minimum to open an Individual account is 50 CCY. The minimum to open a Corporate, Trust, or IRA account is 50,000.00 CCY. If…

Learn More

What is the status of my deposit?

Please check your deposit by accessing to MyFXCM.com Deposit processing times may vary depending on the Deposit Method you used. For the most common methods: - Debit/Credit Card could take…

Learn More

What is the status of my new account?

You can check the status of your account by logging into MyFXCM.com under the Account Summary section. It takes 1-3 business days to process, a new application and all "status…

Learn More

What is the status of my withdrawal?

You can check the status of your withdrawal online by running an "Account Report" on MyFXCM.com Once the withdrawal has been processed, the "Account Activity" section will show the amount…

Learn More

Why did my trade open/close?

At the top of your trading platform click on the Report, button to view your Combined Account Statement. On the statement the "Condition column indicates the order type that closed…

Learn More

SMS Message

Send Text Message: +61 488 826 429

Note: Data & Messages charges may apply.

WhatsApp

Send messages: +61 2 9159 6898

Email

General and Account Specific Inquiries: FXCM AU Support

Live Web Chat

Chat NowChat Offline

Customer Service

AU Customer Service: 1800 109 751

International Free Phone Numbers

Feedback

Let us know how we are doing!
FXCM welcomes feedback.

Disclosure

FXCM representatives are available 24 hours a day, 5 days a week and Live chat support is available 24/5.

Risk Warning: Trading Margin FX/CFDs carries a high level of risk, and may not be suitable for all investors. Leverage can work against you. By trading, you could sustain a total loss of your deposited funds but wholesale clients could sustain losses in excess of deposits.

${getInstrumentData.name} / ${getInstrumentData.ticker} /

Exchange: ${getInstrumentData.exchange}

${getInstrumentData.bid} ${getInstrumentData.divCcy} ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%) ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%)

${getInstrumentData.oneYearLow} 52/wk Range ${getInstrumentData.oneYearHigh}
@