How can we help?

Top Questions:

Are there any fees to open an account?

There are no fees to open an individual account. Open An Individual Account Open A Corporate Account Open A Superannuation/Trust Account

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How do I deposit funds?

Please log in to MyFXCM with your live account username and password, then click "Deposit Funds". (For clients who have filled out the online application but have not received an…

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How do I download and install MetaTrader 4?

Download the MetaTrader 4 platform to your computer. Depending on your browser the download may be shown in a specific location. If you are using Internet Explorer: Once the download is complete a window…

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How do I log in?

If you have trouble with logging in, please click here to access our Trading Station Web.  If you forgot either the username or password for your Live account, please go to MyFXCM. Select, “Forgot…

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Oil products – Important Information

Due to the current exceptional market events related to this product, please note we may take such action as reasonably required, including but not limited to amending trading times or…

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What are the current margin requirements?  Deposit Funds Now 

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What is FXCM’s current service level in light of COVID-19?

As a globally represented company, FXCM has robust business continuity plans. All of our services are currently fully operational and our support staff are here to answer questions 24/5. For…

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Why did my trade open/close?

At the top of your trading platform click on the Report button to view your Combined Account Statement. On the statement the “Condition column indicates the order type that closed…

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General and Account Specific Inquiries: FXCM AU Support

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Trading Desk

When can I call the trading desk?
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Customer Service

AU Customer Service: 1800 109 751

International Free Phone Numbers


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FXCM welcomes feedback.


FXCM representatives are available 24 hours a day, 5 days a week and Live chat support is available 24/5.

Risk Warning: Our service includes products that are traded on margin and carry a risk of losses exceeding deposited funds, if you are a professional client. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

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