How can we help?

How can I get my account unlocked?

There are variety of reasons for why an account may be locked. Please contact us via phone, email, or Live Chat to find out why your account is locked and learn how to proceed.


-Most new accounts are locked until your documents (Proof of Residence, ID, etc.) are reviewed, which usually takes 1-2 business days. Feel free to contact us to ensure everything is in order.

-Check your email (and your SPAM folder) for messages from FXCM, as it is likely that we have contacted you regarding the cause of your locked account and how to proceed.

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