How can we help?

Top Questions:

How do I deposit funds?

Please log in to MYFXCM with your live account username and password, then click "Deposit Funds". (For clients who have filled out the online application but have not received an account username,…

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How do I download and install MetaTrader 4?

Click here to download MetaTrader 4 to your computer. Depending on your browser the download may be shown in a specific location. If you are using Internet Explorer: Once the download is…

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Oil products – Important Information

Due to the current exceptional market events related to this product, please note we may take such action as reasonably required, including but not limited to amending trading times or…

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What are the current margin requirements?

www.fxcm.com/uk/margin-updates/  Deposit Funds Now   

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What is FXCM’s current service level in light of COVID-19?

As a globally represented company, FXCM has robust business continuity plans. All of our services are currently fully operational and our support staff are here to answer questions 24/5. For…

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What is the fastest way to open a live account?

The fastest way to open an account is by applying online. If you successfully open and fund your account online, you may begin trading within one to two business days.…

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Why can’t I withdraw more than I deposited via credit or debit card?

Debit or Credit card withdrawal amounts are limited to the amount originally deposited using that card(s). For example, if you have deposited a total of $500 using your credit or…

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Why did my trade open/close?

At the top of your trading platform click on the Report button to view your Combined Account Statement. On the statement the “Condition column indicates the order type that closed…

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SMS Message

Send Text Message: +44 7537 432259

Note: Data & Messages charges may apply.

WhatsApp

Send messages: +44 7537 432259

Email

General and Account Specific Inquiries: info@fxcm.co.uk

Live Web Chat

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Trading Desk

When can I call the trading desk?
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Customer Service

UK Freephone: 0800 1456477

UK Customer Service: +44 (0)207398 4050

International Free Phone Numbers

Disclosure

FXCM representatives are available 24 hours a day, 5 days a week and Live chat support is available 24/5.

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