Privacy Policy, Security Info for Clients and Applicants - FXCM

Privacy Policy

Security and Disclosure

Forex Capital Markets ("FXCM") respects each individual's right to privacy. We value our relationship with you, and we take pride in maintaining loyalty and respect with each individual client by providing you with security. The provisions of this notice apply to former clients, current clients, and applicants.

Under the terms of the Data Protection Act, you are entitled to a copy of the personal data held by us on payment of a fee to cover the cost of locating, retrieving, reviewing and copying any material requested.

Personal Information

When you apply for or maintain a live account with FXCM, we collect personal information about you for business purposes, such as evaluating your financial needs, processing your requests and transactions, informing you about products and services that may be of interest to you, and providing customer service. Such information may include:

  • Application information: Information you provide to us on applications and other forms, such as your name, address, birth date, Government Issued Identification , occupation, assets, and income
  • Transaction information: Information about your transactions with us and with our affiliates as well as information about our communications with you. Examples include your account balances, trading activity, your inquiries, and our responses;
  • Verification information: Information necessary to verify your identity, such as a passport or driving licence. Examples also include background information about you we receive from public records or from other entities not affiliated with FXCM. UK Money Laundering Regulations require us to collect information and take actions necessary to verify your identity.

About Cookies

Cookies are small files containing information that a Web site uses to track its visitors. Please refer to our Cookies Policy to see how FXCM uses Cookies.

Security Technology

FXCM uses Secure Socket Layer (SSL) encryption technology in order to protect certain information that you submit. This type of technology protects you from having your information intercepted by anyone other than FXCM while it is being transmitted to us. We work hard to ensure that our Web sites are secure and that they meet industry standards. We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorised access to systems and data.

Sharing Information with Our Affiliates

We may share personal information described above with our affiliates for business purposes, such as, but not limited to, servicing customer accounts and informing customers about new products and services, or to aid in the trading activity of the company, its affiliates, or employees, and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies that have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address, trading and account information. Our affiliates maintain the privacy of your information to the same extent FXCM does in accordance with this Policy.

Sharing Information with Third Parties

FXCM does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with FXCM, including those that provide professional, legal, or accounting advice to FXCM. Non-affiliated companies that assist FXCM in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that FXCM dictates.

We may also disclose your personal information to third parties to fulfil your instructions or pursuant to your expressed consent.

We want you to know that FXCM will not sell your personal information.

Regulatory Disclosure

Under limited circumstances, FXCM may disclose your personal information to third parties as permitted by, or to comply with, applicable laws and regulations. For example, we may disclose personal information to cooperate with regulatory authorities and law enforcement agencies to comply with subpoenas or other official requests, and as necessary to protect our rights or property. Except as described in this privacy policy, we will not use your personal information for any other purpose, unless we describe how such information will be used at the time you disclose it to us or we obtain your permission.

Opt Out

You are not required to supply any of the personal information that we may request; however, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we make every effort to ensure that all information we hold about you is accurate, complete, and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal information.

If you do not wish to have your personal information disclosed to our affiliates or other third parties as described in this Policy, please contact us via email at: compliance@fxcm.com

or send your request to:

Forex Capital Markets Ltd.
Attention: Privacy Officer
Northern & Shell Building
10 Lower Thames Street, 8th Floor
London EC3R 6AD
United Kingdom

Information about the UK data controller

For the purpose of the Data Protection Act 1998 (the Act), the data controller Forex Capital Markets Limited of Northern & Shell Building, 10 Lower Thames Street, 8th Floor, London EC3R 6AD

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Your browser is out of date!

Update your browser to view this website correctly. Update my browser now

×