You can always reach FXCM via chat, phone or email to admin@fxcm.co.uk and inform us that you would like to cancel your deposit, withdrawal or transfer request(s).
Activity needed for reactivation of your dormant account(s) might be one of the following: Deposits, Withdrawals, and Transfers; Please note that other transactions and information/documents submissions are NOT considered activity and will not result in reactivation of your dormant account(s). …
Your dormant accounts are automatically restricted. • All transactions (deposits, withdrawals and transfers) are reviewed manually. • New account requests will automatically be opened with restrictions as well. • Documents, information updates, form requests, new applications, and other transactions are…
Dormant accounts are reviewed on per customer basis for all activity that occurs across all of your FXCM account(s).
Dormant accounts are those which have had previous activity and have: • No performed activity for a period of six consecutive months; or • Dropped to zero balance for a period of six consecutive months.
In order to ensure compliance with industry best practices and guidance, FXCM must have systems and controls in place to deal with dormant accounts or relationships, to be able to identify future reactivation and unauthorized use.