Card deposits will appear on your card issuer's statement as a "purchase."
Accounts funded via credit or debit card will be required to receive withdrawals via the same credit or debit card. Please note that the credit card used for funding will be the same card used to return fund to when a…
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FXCM cannot accept funds sent through exchange houses. These types of financial institutions are considered high-risk for money laundering. Any funds received via this method will be returned upon receipt.
The deposit choices FXCM offers have been selected to provide the most convenient and reliable options to fund your account. Any method other than those listed is not recommended and could prevent or cause delays in FXCM crediting the funds to your account.
No. Third Party deposits violate FXCM's Anti-Money Laundering policies and as such FXCM cannot accept any payments via a third party. Should third party funds be received, FXCM may ask for supporting documentation such as a Wire Confirmation and/or Bank…
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FXCM has funding instructions for multiple currencies. If you wire funds in a currency other than the denomination of that bank account, the bank will automatically convert it to the denominated currency at an exchange rate specified by them, which…
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Cash and cash equivalents cannot be accepted as we are unable to verify the origin of these funds. They will be returned upon receipt. Instead, you can use any of our other deposit methods available on MyFXCM.com.
It's easy to withdraw funds from your FXCM trading account. For your convenience, withdrawal requests are submitted online. To withdraw funds, please log into MyFXCM and click on "Withdraw Funds". A withdrawal request can be submitted online by selecting your withdrawal method…
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If you receive the error message "Incorrect username or password" when logging into a live Trading Station account, you may want to check your credentials by following these steps: Change the "Connection" field to "REAL" to connect to a live…
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You can request a live account in the following link. The process will take around 5-10 minutes to complete online. You will be prompted to provide your account opening documents, which can be uploaded online during your application or at…
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Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to MyFXCM.com and select "Forgot Password". Then, follow the prompts.
You can check the status of your account by logging into MyFXCM.com under the Account Summary section. It takes 1-3 business days to process, a new application and all "status updates" are made over email. It's best to check your…
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