How can we help?

Top Questions:

How do I download and install MT4?

Click here to download MT4 to your computer. Depending on your browser the download may be shown in a specific location. If you are using Internet Explorer: Once the download is complete…

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How do I download the platform (Trading Station)

Click here to download the FXCM Trading Station Depending on your browser you will see the download displayed in a specific location. If you are using Internet Explorer: When the download…

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How do I open a live account?

In order to open a live account you need to apply online. If you successfully open and fund your account, you may begin trading within one to two business days.…

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Oil products – Important Information

Due to the current exceptional market events related to this product, please note we may take such action as reasonably required, including but not limited to amending trading times or…

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What are the current margin requirements?

https://www.fxcm.com/za/margin-updates/  Deposit Funds Now   

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What is FXCM’s current service level in light of COVID-19?

As a globally represented company, FXCM has robust business continuity plans. All of our services are currently fully operational and our support staff are here to answer questions 24/5. For…

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What should I do if I forgot my username or password?

If you forgot either the username or password for your Live account, please go to MYFXCM. Select, “Forgot Username/Password” and follow the prompts. If you forgot your username or password for your Demo account, you…

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Why did my trade open/close, I do not see my price level was reached?

With any financial product, there is a price to Buy and a price to Sell. When verifying if a trade should have triggered it's important to make sure you are looking at the…

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Risk Warning: Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

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