If funds were debited from their bank account but there's no successful transaction by FXCM in the merchant portals, please provide a bank debit record (e.g. screenshot of your online banking or bank statement) for further investigation.
Funds will typically be credited into your trading account within 1-2 days of receipt on business days.
No, withdrawal through Local Bank Transfer is currently not available. Please choose a different withdrawal method available in MyFXCM, such as bank wire transfer.
Your bank may charge a service fee that differs based on the bank selected. Please read your bank's online banking instructions carefully.
Deposit limits vary by country and may differ based on the bank selected by client. You will need to double check with their bank to confirm these limits.
In Nigeria, NGN is supported. For South Africa, ZAR is supported. These currencies get converted into USD.
Stratos Global LLC
For Nigeria, max is 8,500,000 NGN. For South Africa, max is 100K ZAR.
If funds were debited from their wallet but there's no successful transaction by FXCM in the merchant portals, please provide a bank debit record (e.g. screenshot of your online statement) for further investigation.
Funds will typically be credited into your trading account within 1-2 hours of receipt.
No, currently funds cannot be refunded via mobile money operators. Please choose a different withdrawal method available in MyFXCM, such as bank wire transfer.
Your operator may charge a service fee that differs based on their rates. Please read your operators banking instructions carefully.