If funds were debited from their wallet but there's no successful transaction by FXCM in the merchant portals, please provide a bank debit record (e.g. screenshot of your online statement) for further investigation.
Funds will typically be credited into your trading account within 1-2 hours of receipt.
No, currently funds cannot be refunded via mobile money operators. Please choose a different withdrawal method available in MyFXCM, such as bank wire transfer.
Your operator may charge a service fee that differs based on their rates. Please read your operators banking instructions carefully.
Deposit limits vary by country and may differ based on the bank selected by client. You will need to double check with their bank to confirm these limits.
Local currencies that are supported depend on the country. For Egypt, it is EGP, for Ghana, it is GHS, for Uganda, it is UGX, for Tanzania it is TZS. Local currencies will be converted to USD.
Stratos Global LLC. Only the following countries are supported: Egypt, Ghana, Tanzania, Uganda.
Egypt: Orange, Vodafone. Ghana: Airtel, Vodafone. Tanzania: Airtel. Uganda: MTN
Egypt: Max 20000 EGP. Ghana: Max 45000 GHS. Uganda: Max 3500000 UGX. Tanzania: Max 45000 GHS. The minimum for each is the equivalent of 50 USD.
You will need to have to a telecomm account with one of the supported operators. You can fund your FXCM trading account by completing an online transfer.