How can we help?

Top Questions:

How do I make a deposit?

Please log in to MyFXCM with your live account username and password, then click "Deposit Funds". (For clients who have filled out the online application but have not received an account username,…

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How do I open an account?

To begin trading with FXCM, Open an Account. Click here to open a Joint Account.  Click here to open a Corporate Account. 

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Oil products – Important Information

Due to the current exceptional market events related to this product, please note we may take such action as reasonably required, including but not limited to amending trading times or…

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What are the current margin requirements?

https://www.fxcm.com/markets/margin-updates/  Deposit Funds Now 

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What should I do if I forgot my username or password?

If you forgot your username or password, please go MyFXCM and select “Forgot Username/Password”. Then, follow the prompts to reset your password. If you are using a platform other than…

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What is FXCM’s current service level in light of COVID-19?

As a globally represented company, FXCM has robust business continuity plans. All of our services are currently fully operational and our support staff are here to answer questions 24/5. For…

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Where do I download the MetaTrader 4 Platform?

Click here to download MetaTrader 4. Related Questions: How do I get a new demo on MT4?How can I make a deposit?How can I learn how to use the MT4…

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Why did my trade close?

To see how a trade closed, it is best to run an account statement.  Log onto MyFXCM with your account details. Hover your cursor over 'My Info' and select 'Reports.' Run the…

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Risk Warning: Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

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