How can we help?

Top Questions:

How do I deposit funds?

You can deposit funds by logging into MyFXCM.com -> Funds -> Deposit Funds. The available funding methods may vary depending on your country of residence and the entity your account…

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How do I open an account?

You can request a live account in the following link. The process will take around 5-10 minutes to complete online. You will be prompted to provide your account opening documents,…

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Does FXCM accept third party deposits?

No. Third Party deposits violate FXCM's Anti-Money Laundering policies and as such FXCM cannot accept any payments via a third party. Should third party funds be received, FXCM may ask…

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How can I reset my password?

Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to MyFXCM.com and select "Forgot Password". Then, follow the prompts.

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Please watch the following video on how to connect your FXCM account to Trading View https://www.youtube.com/watch?v=8BMrYOjFBaE&feature=youtu.be

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What is the minimum deposit?

If this is your initial deposit, the minimum to open an Individual account is 50 CCY. The minimum to open a Corporate, Trust, or IRA account is 50,000.00 CCY. If…

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What is the status of my deposit?

Please check your deposit by accessing to MyFXCM.com Deposit processing times may vary depending on the Deposit Method you used. For the most common methods: - Debit/Credit Card could take…

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What is the status of my new account?

You can check the status of your account by logging into MyFXCM.com under the Account Summary section. It takes 1-3 business days to process, a new application and all "status…

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What is the status of my withdrawal?

You can check the status of your withdrawal online by running an "Account Report" on MyFXCM.com Once the withdrawal has been processed, the "Account Activity" section will show the amount…

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Why did my trade open/close?

At the top of your trading platform click on the Report button to view your Combined Account Statement. On the statement the “Condition column indicates the order type that closed…

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Customer Service

Customer Service: +357 22022619*

International Phone Numbers

Email

General Inquiries: info@fxcm.eu

Live Web Chat

Chat NowChat Offline

Location:

DOMS Assets Business Centre, 33 Neas Engomis Street, 2409 Engomi, Nicosia, Cyprus

Disclosure
*

FXCM EU operates from Cyprus and the local numbers do not represent a physical presence.

FXCM representatives are available 24 hours a day, 5 days a week including on Live Web Chat support.

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