How can we help?

Top Questions:

How do I deposit funds?

You can deposit funds by logging into MyFXCM.com.

Available funding methods

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How do I open an account?

You can request a live account in the following link. The process will take around 5-10 minutes to complete online. You will be prompted to provide your account opening documents, which can be uploaded online during your application or at…

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Does FXCM accept third party deposits?

No. Third Party deposits violate FXCM's Anti-Money Laundering policies and as such FXCM cannot accept any payments via a third party. Should third party funds be received, FXCM may ask for supporting documentation such as a Wire Confirmation and/or Bank…

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How can I reset my password?

Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to MyFXCM.com and select "Forgot Password". Then, follow the prompts.

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Links to third-party sites are provided for your convenience and for informational purposes only. FXCM bears no liability for the accuracy, content, or any other matter related to the external site or for that of subsequent links, and accepts no…

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What is the minimum deposit?

If this is your initial deposit, the minimum to open an Individual account is 50 CCY.The minimum to open a Corporate, Trust, or IRA account is 50,000.00 CCY.If this is not your first deposit, the minimum deposit by card is 50 CCY.There is no minimum for deposits by Wire.

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What is the status of my deposit?

Please check your deposit by accessing to MyFXCM.com Deposit processing times may vary depending on the Deposit Method you used. For the most common methods: - Debit/Credit Card could take up to 2 hours to be credited - Wire takes…

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What shares do you offer?

Please see this page for our full share offering.  

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Where is rollover shown?

FXCM closely tracks and clearly displays rollover rates in our Trading Station platform. Please be advised that interest rates are provided to FXCM by multiple liquidity providers. Every effort is made to display rollover rates one day before they are…

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How can I add a new MT4 account?

Please login to MYFXCM.com, press "Account Settings", select "Add account". On the field "Choose option*", please select the second option: "Please create a new account with different username information. You will be able to choose your new account type and…

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How do I withdraw funds, when my account is locked?

Please use the registered email address with FXCM and request your withdrawal request by emailing admin@fxcm.com In the email specify your withdrawal method, your FXCM account number and the withdrawal amount. If you want to withdrawal funds via Wire, please…

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How to add a new Trading Station account?

Please login to MyFXCM.com, press "Account Settings", select "Add account". On the field "Choose option*", please select the first option: "Please create a new FXCM Trading Station account under this username so that I can see both accounts on the…

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Customer Service

Customer Service: +357 22022619*

International Phone Numbers

Request a call with FXCM

Email

General Inquiries: info@fxcm.eu

Live Web Chat

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Location:

DOMS Assets Business Centre, 33 Neas Engomis Street, 2409 Engomi, Nicosia, Cyprus

Disclosure
*

FXCM operates from Cyprus and the local numbers do not represent a physical presence.

FXCM representatives are available 24 hours a day, 5 days a week including on Live Web Chat support.

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