How can we help?

Top Questions:

How do I deposit funds?

You can deposit funds by logging into Available funding methods

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How do I open an account?

You can request a live account in the following link. The process will take around 5-10 minutes to complete online. You will be prompted to provide your account opening documents,…

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Does FXCM accept third party deposits?

No. Third Party deposits violate FXCM's Anti-Money Laundering policies and as such FXCM cannot accept any payments via a third party. Should third party funds be received, FXCM may ask…

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How can I reset my password?

Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to and select "Forgot Password". Then, follow the prompts.

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Please watch the following video on how to connect your FXCM account to Trading View. For some new accounts REST API is not enabled by default, please FXCM Contact Information…

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What is the minimum deposit?

If this is your initial deposit, the minimum to open an Individual account is 50 CCY. The minimum to open a Corporate, Trust, or IRA account is 50,000.00 CCY. If…

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What is the status of my deposit?

Please check your deposit by accessing to Deposit processing times may vary depending on the Deposit Method you used. For the most common methods: - Debit/Credit Card could take…

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What shares do you offer?

Please see this page for our full share offering.  

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Where can I view the Rate Card?

Rate Card

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Where is rollover shown?

FXCM closely tracks and clearly displays rollover rates in our Trading Station platform. Please be advised that interest rates are provided to FXCM by multiple liquidity providers. Every effort is…

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How can I add a new MT4 account?

Please login to, press "Account Settings", select "Add account". On the field "Choose option*", please select the second option: "Please create a new account with different username information. You…

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How do I withdraw funds, when my account is locked?

Please use the registered email address with FXCM and request your withdrawal request by emailing In the email specify your withdrawal method, your FXCM account number and the withdrawal…

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How to add a new Trading Station account?

Please login to, press "Account Settings", select "Add account". On the field "Choose option*", please select the first option: "Please create a new FXCM Trading Station account under this…

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Customer Service

Customer Service: +357 22022619*

International Phone Numbers

Request a call with FXCM


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DOMS Assets Business Centre, 33 Neas Engomis Street, 2409 Engomi, Nicosia, Cyprus


FXCM operates from Cyprus and the local numbers do not represent a physical presence.

FXCM representatives are available 24 hours a day, 5 days a week including on Live Web Chat support.