30% of our retail client accounts were profitable in the last quarter^*. Contracts for Difference (CFDs) are complex instruments and come with a high risk of losing money rapidly due to leverage. You should not trade with money you cannot afford to lose.

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Accounts

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My credit or debit card deposit was declined, but my card has been charged. What should I do?

If your card transaction was declined, the transaction should be lifted from your account normally within a few business days.

Superannuation/Trust Applications

How should I fund my Friedberg Direct Trust account?

You may fund your trust account by Wire Transfer only. The funds must be transferred from the bank account in the name of the Trust or Trustee ATF Trust. (e.g. Doe Family Trust, John Doe ATF Doe's Family Trust)

What is the withdrawal procedure when an account is funded by credit or debit card?

Accounts funded via credit or debit card will be required to receive withdrawals via the same credit or debit card. Please note that the card used for funding will typically be the same card used to return funds when a…
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How long will it take for my wire deposit to arrive?

Domestic wires generally take 1 to 2 business days to arrive at Friedberg Direct. International wires generally arrive in 3 to 5 business days.

Order Execution Only

Order Execution Only

Regulatory Documents:
CIRO: Avoiding Fraud and Protecting Your Investments, How CIRO Protects Investors, CIRO Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, CIRO Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Notice of Acknowledgment, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Canadian Investment Regulatory Organization (CIRO). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

* The percentage of our retail client accounts that were profitable in each of the previous most recent quarters was: Quarter 2, 2026: 30% | Quarter 1, 2026: 40% | Quarter 4, 2025: 49% | Quarter 3, 2025: 37%. These figures are provided for transparency purposes only and do not constitute an indication of future performance or results.