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What is the withdrawal procedure when an account is funded by credit or debit card?

Accounts funded via credit or debit card will be required to receive withdrawals via the same credit or debit card. Please note that the card used for funding will typically be the same card used to return fund to when a withdrawal is requested. Please contact Friedberg Direct immediately if the card used to fund is closed or if a different card number is re-issued. When requesting a withdrawal to a card, please consider if that card is closed or has been re-issued, if so, please choose an alternative method of withdrawal. Returning funds to closed account can cause a significant delay in receiving funds, and Friedberg Direct cannot guarantee a time frame in which funds will be received if the refund is initiated to a closed account.

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Order Execution Only

Order Execution Only

Regulatory Documents:
IIROC Brochure: How Can I Get My Money Back, How IIROC Protects Investors, IIROC Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, IIROC Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Investment Industry Regulatory Organization of Canada (IIROC). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at