How can we help?

Top Questions:

How do I deposit funds?

Please log in to MyFXCM with your live account username and password, then click "Deposit Funds". (For clients who have filled out the online application but have not received an…

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How do I download and install MetaTrader 4?

Download the MetaTrader 4 platform to your computer. Depending on your browser the download may be shown in a specific location. If you are using Internet Explorer: Once the download is complete a window…

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Oil products – Important Information

Due to the current exceptional market events related to this product, please note we may take such action as reasonably required, including but not limited to amending trading times or…

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What are the current margin requirements?

Link to the updated margins  Deposit Funds Now 

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What is FXCM’s current service level in light of COVID-19?

As a globally represented company, FXCM has robust business continuity plans. All of our services are currently fully operational and our support staff are here to answer questions 24/5. For…

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What is the fastest way to open a live account?

The fastest way to open an account is by applying online. If you successfully open and fund your account online, you may begin trading within two to three business days.…

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Why can’t I withdraw more than I deposited via credit or debit card?

Debit or Credit card withdrawal amounts are limited to the amount originally deposited using that card(s). For example, if you have deposited a total of $500 using your credit or…

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Why did my trade open/close?

At the top of your trading platform click on the Report button to view your Combined Account Statement. On the statement the “Condition" column indicates the order type that closed…

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Order Execution Only

Order Execution Only

Regulatory Documents:
IIROC Brochure: How Can I Get My Money Back, How IIROC Protects Investors, IIROC Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, IIROC Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Investment Industry Regulatory Organization of Canada (IIROC). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

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