How can we help?

Top Questions:

How do I deposit funds?

Please log in to MyFXCM with your live account username and password, then click "Deposit Funds". (For clients who have filled out the online application but have not received an…

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What are the current margin requirements?

Link to the updated margins  Deposit Funds Now 

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How can I add a new MT4 account?

Please login to, press "Account Settings", select "Add account". On the field "Choose option*", please select the second option: "Please create a new account with different username information. You…

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What is the status of my new account?

You can check the status of your account by logging to under the "Account Summary" section. New accounts applications usually takes 1-3 business days to be completed. Please check…

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How does the deposit/withdrawal for Credit Card work?

Debit or Credit card withdrawal amounts are limited to the amount originally deposited using that card(s). Why can’t I withdraw more than I deposited via credit or debit card?

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Why was my trade opened/closed?

At the top of your trading platform click on the Report, button to view your Combined Account Statement. On the statement the "Condition" column indicates the order type that closed…

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How can I retrieve/reset my password?

Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to and select "Forgot Password". Then, follow the instructions to reset the password.

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What is the status of my deposit/withdrawal?

Please check your deposit/withdrawal by logging to Deposit processing times may vary depending on the Deposit Method you used. For the most common methods: Debit/Credit Card could take up…

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Toll-Free: (888) 296-5012*
Français: (888) 296-5012
Choisissez l'option 3 du menu téléphonique. Disponible de 2h à 13h heure du Québec.
Local- for non-technical and non-administrative matters: (416) 350-2888

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Send messages: +1(647) 424-3263


General Inquiries:

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Friedberg Direct
220 Bay Street, Suite 600
Toronto, Ontario, M5J 2W4

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Freephone is Toll-Free for US residents only.

Friedberg Direct representatives are available 24 hours a day, 5 days a week including on SMS and Live Web Chat support.

Order Execution Only

Order Execution Only

Regulatory Documents:
IIROC Brochure: How Can I Get My Money Back, How IIROC Protects Investors, IIROC Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, IIROC Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Investment Industry Regulatory Organization of Canada (IIROC). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at