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Why can’t I withdraw more than I deposited via credit or debit card?

Debit or Credit card withdrawal amounts are limited to the amount originally deposited using that card(s).

  • For example, if you have deposited a total of $500 using your credit or debit card, the most you can withdraw to your credit or debit card is $500.
  • Furthermore, if you deposited $500 via card X and $200 via card Y, you can only withdraw $500 to card X and $200 to card Y.
  • Once the principal amount (deposit amount) has gone back to your card, the remaining funds may go back to a bank account in your name.

The reason for this is that FXCM can only issue payouts to your cards as a return of your original "payment." If you never made a deposit ("payment") in the first place, there is no way we can issue a payout. Additionally, we can't issue multiple payouts for the same payment, as once a particular payment (deposit) is fully processed, it is considered used up.

  • For example:  you deposit $500 via card X. You then withdraw $200 to card X. Then, you can still withdraw another $300 to card X. After that, unless you deposit more funds via card X, you cannot withdraw any more funds back to card X, and remaining withdrawals must be sent via an alternative method.

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Order Execution Only

Order Execution Only

Regulatory Documents:
CIRO: Avoiding Fraud and Protecting Your Investments, How CIRO Protects Investors, CIRO Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, CIRO Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Notice of Acknowledgment, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Canadian Investment Regulatory Organization (CIRO). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

* The percentage of our retail client accounts that were profitable in each of the previous most recent quarters was: Quarter 4, 2025: 41% | Quarter 3, 2025: 41% | Quarter 2, 2025: 34%. These figures are provided for transparency purposes only and do not constitute an indication of future performance or results.