SECURITY AND DISCLOSURE
FRIEDBERG DIRECT respects each individual's right to privacy. We value our relationship with you, and we take pride in maintaining loyalty and respect with each individual client by providing you with security. The provisions of this notice apply to former clients, current clients, and applicants.
When you apply for or maintain a live account with FRIEDBERG DIRECT, we collect personal information about you for business purposes, such as evaluating your financial needs, processing your requests and transactions, informing you about products and services that may be of interest to you, and providing customer service. The need to collect the information is required by various laws and the rules of the self-regulatory organizations that oversee our industry. The personal information we collect about you includes:
- Application Information: Information you provide to us on applications and other forms, such as your name, address, birth date, social insurance number, occupation, assets, and income;
- Transaction Information: Information about your transactions with us and with our affiliates as well as information about our communications with you. Examples include your account balances, trading activity, your inquiries, and our responses;
- Verification Information: Information necessary to verify your identity, such as a passport or driver's license. Examples also include background information about you we receive from public records or from other entities not affiliated with FRIEDBERG DIRECT;
- Information received from Canadian/US or foreign governments or other entities not affiliated with us;
- Recorded conversations with brokers.
FRIEDBERG DIRECT uses Secure Socket Layer (SSL) encryption technology in order to protect certain information that you submit. This type of technology protects you from having your information intercepted by anyone other than FRIEDBERG DIRECT while it is being transmitted to us. We work hard to ensure that our Web sites are secure and that they meet industry standards. We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data.
How We Protect Personal Information
We limit access to your personal information to those employees who need to know it in order to comply with regulatory requirements, service your account, and help you accomplish your financial objectives, by providing you with a broad range of products and services. Our employees are required to maintain and protect the confidentiality of your personal information and must follow established procedures to do so. We maintain physical, electronic and procedural safeguards to protect your personal information. We do not rent or sell your name or personal information to anyone.
Sharing Information with our Personal Affiliates
We may share personal information described above with our affiliates for business purposes, such as, but not limited to, servicing customer accounts and informing customers about new products and services, or to aid in the trading activity of the company, its affiliates, or employees, and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies that have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address, trading and account information. Our affiliates maintain the privacy of your information to the same extent FRIEDBERG DIRECT does in accordance with this Policy.
Sharing Information with Third Parties
FRIEDBERG DIRECT does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with FRIEDBERG DIRECT, including those that provide professional, legal, or accounting advice to FRIEDBERG DIRECT. Non-affiliated companies that assist FRIEDBERG DIRECT in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that FRIEDBERG DIRECT dictates. Furthermore, we may also disclose your personal information to third parties to fulfill your instructions or pursuant to your express consent. We want you to know that FRIEDBERG DIRECT will not sell your personal information.
Arrangement with Forex Capital Markets
FRIEDBERG DIRECT and FXCM Group ("FXCM") have entered into arrangements under which FXCM makes platforms and systems available to support the Friedberg Direct Trading Station, including for account opening and fund transmission. As a result, client and account information will be maintained in FXCM's systems and accessible to appropriate FXCM personnel. FXCM has privacy policies which are consistent with Friedberg Direct's, as described in this Policy.
Accessing and Revisiting Your Personal Information
We endeavor to keep our customer files complete and accurate. We will give you reasonable access to the information we have about you. Most of the information is contained in account documentation that you submit to obtain our services and statements that you receive from us or access through our Website. We encourage you to review this information and notify us if you believe any information should be corrected or updated.
You are not required to supply any of the personal information that we may request; however, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we make every effort to ensure that all information we hold about you is accurate, complete, and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal information.
You can exercise your right to opt-out of marketing communication at any time by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails we send you, or for SMS communications by replying with "STOP".
How to contact us
If you do not wish to have your personal information disclosed to our affiliates or other third parties as described in this Policy, please contact us at:
Attention: Privacy Officer
Toll Fee: (888) 296-5012
Please be advised, that if we receive such instruction we will not be able to service your account and must close any open and funded accounts you have.