How can we help?

Opening an Account

Opening an Account
How can I add a new MT4 account?

Please login to MYFXCM.com, press "Account Settings", select "Add account". On the field "Choose option*", please select the second option: "Please create a new account with different username information. You will be able to choose your new account type and…
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New Accounts
Are there any fees to open an account?

There are no fees to open an individual trading account. For Corporate, Partnership, and Trust accounts, however, there is a one-time account processing fee of 100.00 CCY (Currency Units your account is under), except JPY where the fee is 10,000.00…
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New Accounts
What is the status of my new account?

You can check the status of your account by logging to MyFXCM.com under the "Account Summary" section. New accounts applications usually takes 1-3 business days to be completed. Please check your email for specific updates related to your new account…
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Order Execution Only

Order Execution Only

Regulatory Documents:
CIRO: Avoiding Fraud and Protecting Your Investments, How CIRO Protects Investors, CIRO Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, CIRO Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Notice of Acknowledgment, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Canadian Investment Regulatory Organization (CIRO). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

* The percentage of our retail client accounts that were profitable in each of the previous most recent quarters was: Quarter 4, 2025: 41% | Quarter 3, 2025: 41% | Quarter 2, 2025: 34%. These figures are provided for transparency purposes only and do not constitute an indication of future performance or results.