What should I do if I received the error message “Invalid Account”?
If you received the error message “Invalid account,” the username, password or server you entered is incorrect.
- Make sure you have the right details.
- This information can be found on the initial email we sent to you with your username. Access MyFXCM and have your login re-sent to you. Click on "Forgot Username?/ Forgot Password?" and follow the prompts.
- Confirm the server your account is setup on.
- This information can be found on the initial email we sent to you with your username. It will look like this in the email:
- If you are still unable to login, the issue may be your password.
- Reset your Password.
- Access MyFXCM to reset your password
- Select “Forgot password” and follow the prompts
- After you reset the password, try to login again