If you have an inquiry regarding the execution of a Trade, please click here to view our Trade Audit information.
There may be a heavy increase in market movement after a news release or even between the close and re-opening of the market, which could have a significant impact on the execution of a pending order. Clients should be educated…
Learn More
FXCM takes the required steps to ensure that trades are executed at the quoted price with the best possible result for our clients. Due to fast moving markets, transaction executions may occasionally be at a price that is no longer…
Learn More
FXCM has no limits on maximum order sizes, but there is a maximum limit per ticket. The Trading Station platform allows for order sizes up to 50 million per trade for Forex positions. A trader has the ability to trade…
Learn More
Your registration key was sent in an email separate from your purchase confirmation.
Please check for an email with the subject title "FXCM: Your Registration Key"
Yes. FXCM provides the service to place trades for a trader of a certain account type if they call in. One must keep in mind that there is a time lag between the instruction to place the market order and…
Learn More
By receiving prices from multiple liquidity providers, FXCM is able to provide clients with competitive prices and low spreads.
If the requested price of a stop or stop entry order is reached at the open of the market on Sunday, the order will be filled at the next available price and may experience negative slippage depending on the change…
Learn More
Un-package the zip file you received when you downloaded the app. This will reveal a text file called “Getting Started.pdf.” This document includes general information that explains how to use the app and adjust its settings.
Each app includes its own installation instructions, which also contains general information on how to use the app. After downloading an app, unzip the downloaded file to reveal the installation instructions text file (“installation-instructions.txt”).
Install Indicator: In order to install an indicator for MetaTrader 4 (MT4), please follow these steps: Navigate to “File” in the upper left hand corner and then select "Open Data Folder"From there navigate to the folder called "MQL4"From there navigate…
Learn More
FXCM apps are only compatible with a Windows based operating system and cannot be downloaded onto a mobile device.