Refreshing your "Quote History" is often the easiest solution for any chart issue: Open Marketscope 2.0 Go to File -> Quotes Manager -> Remove Quotes Select the quotes (the chart pair that is having issues) -> Press Remove Then, close…
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There are several options to run Trading Station Desktop on a Mac: VPS provided by FXCM. Parallels from Parallels IP Holdings. This is a third party software which has associated costs. This is currently the most popular option for FXCM Mac…
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Test your connection to our server by running a Trace Route (PC only, no Macs) Step One: Perform the Trace Route by clicking here. (If using Internet Explorer > Click Run)(If using Firefox or Chrome > Save File, Open File, >…
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To add a Layout to a chart: Click “Charts” -> “Open Marketscope” Click “File” -> “Layouts” -> “Open Layouts” and select the Layout of your choice. Related Questions: Do you offer prices alerts on Trading Station? How can I save…
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There can be a few reasons why the BUY or SELL buttons are greyed out. Check your trade size. Confirm that you have entered at least the minimum trade size for the product. The minimum trade size for FX is…
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The smallest trade size you can place on Trading Station is “1”. That represents 1,000 units of a currency pair. Trade size terminology: 1k or 1,000 = 1 “Micro Lot”10k or 10,000 Units = 1 “Mini Lot”100k or 100,000 Units…
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If you received this error message, something is not allowing Trading Station to connect to the Internet. Please try the following solutions: Restart your internet modemTo restart your internet modem, simply unplug the modem from its power source.Allow the modem…
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To cancel your Entry order, right click on the order in the Orders window and select “Remove”.
The Closed Positions Window will refresh often, even multiple times a day. Meaning, you may not see all of your closed trades in this tab. It is best to run an account report to view all closed trades. Ticket: The…
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You can set up an email alert from Trading Station with these instructions: Open Marketscope 2.0 (Charts -> Open Marketscope 2.0)Select “File” -> “Configure Email”Follow the prompts to set up your Email address to receive alerts Once you receive the Test…
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Pending/Entry Orders are located in the “Open Orders” window. If you do not see this window, select "View" and left click on the “Orders” option. Orders will be 'waiting' in the Open Orders window until the request price level is reached.
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