AvaTrade's Terms of Business will govern your account. You will be provided the Terms relevant to you in your notification email.
Until the transfer date, FXCM's client services team remains your point of contact and our support team is available 24/5. From the transfer date onwards, please contact AvaTrade directly; their trader support is available in 8 languages across chat, phone, email and WhatsApp.
On the transfer date, AvaTrade will send you a welcome email with your new login details and everything you need to get started. From the moment your account goes live you can log in with your new credentials and see…
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You will retain access to MyFXCM to see your account history and run reports until the final day of trading.
We recommend downloading your full transaction history for your records ahead of the transfer date.
Your personal data will remain with FXCM in accordance with relevant data protection and regulatory requirements.
Your personal data will be transferred to Ava Trade EU Limited, which will process it in accordance with AvaTrade's Privacy Policy. As part of the transfer you agree to AvaTrade's Terms of Business and Privacy Policy, it is important you…
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No. Your personal data and records, including your KYC documentation, will be transferred to AvaTrade as part of the move, so there is no need to re-register or re-verify your identity.
Yes. Withdrawals from your FXCM account operate as normal before the transfer date.
Funding your account and making withdrawals at AvaTrade is fast and straightforward through your MyAva portal, with multiple payment methods supported.
Yes. AvaTrade generally uses fixed spreads rather than FXCM's variable spreads, and charges no deposit or broker withdrawal fees. Indicative pricing includes EUR/USD spreads from 0.9 pips, gold from $0.37 and the S&P 500 from 0.25. Active traders can access…
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AvaProtect: insure an individual trade against losses for a period you choose, for a transparent fee shown before you confirm (available on FX, gold and silver trades). If the trade moves against you during that window, your loss is covered;…
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AvaTrade offers indices, commodities, shares and crypto CFDs, as well as vanilla options via AvaOptions, a broader ETF range, and real exchange-traded futures from CME Group, EUREX and Euronext via AvaFutures. However, there may be some instruments that AvaTrade doesn't…
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