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How do I resolve the error, “Incorrect username or password”?

If you receive the error message "Incorrect username or password" when logging into a live Trading Station account, then the username or password entered is incorrect.

 

Please follow these steps to resolve your login issues:

  • Change the "Connection" field to "REAL" to connect to a live account.
  • Delete the username and password from each field.
  • Check your records to make sure the username and password are correct, then re-enter the username and password manually.
  • Do not copy and paste to avoid unnecessary characters.

If you are still unable to log in after completing the steps above, then the easiest solution is to reset your password online.

 

You can reset your password online at MyFXCM by clicking on "Forgot Password". A temporary password will be sent to you by email and can be changed after you log in.

 

If you are unable to reset your password online, we recommend that you Chat with a live representative who can reset your password for you. A new temporary password will be sent to the email address on file. You can update your temporary password to a unique password after you log in.

 

Demo accounts automatically expire after thirty days. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. If you receive the error message "Incorrect username or password" and your demo account username is correct, then your demo account has likely expired. To continue demo trading, please Register For a New Demo Account.

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Order Execution Only

Order Execution Only

Regulatory Documents:
CIRO: Avoiding Fraud and Protecting Your Investments, How CIRO Protects Investors, CIRO Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, CIRO Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Notice of Acknowledgment, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Canadian Investment Regulatory Organization (CIRO). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

* The percentage of our retail client accounts that were profitable in each of the previous most recent quarters was: Quarter 4, 2025: 41% | Quarter 3, 2025: 41% | Quarter 2, 2025: 34%. These figures are provided for transparency purposes only and do not constitute an indication of future performance or results.