No Dealing Desk Forex Trading Execution Provided by FXCM
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Forex Trading Desk

Hours of operation, policy and contact information

Phone Trading

The FXCM forex trading desk is available to live account holders. Clients can place and manage orders over the phone with the trading desk when necessary.

Hours of Operation:

Sunday 5:15 PM ET – Friday 4:55 PM ET

Forex Trading Desk:

+1 212 201 7300

Question About a Specific Trade?

FXCM can help you resolve specific trade-related issues.

Find out how

TRADE EXECUTION

WHAT IF MY TRADE WAS EXECUTED INCORRECTLY?

If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues.

Sales and Client Services Support Desk:

+1 212 897 7660

Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.

Notice to MT4 clients using the Boston Technologies platform:
Clients using the Boston Technologies MT4 software may ONLY request the following phone trading services:

  1. Close a trade
  2. Create a stop loss
  3. Create a take profit

These restrictions do not apply to clients using the new FXCM MetaTrader 4 software.

Am I using the Boston Technologies MT4 software?
Open your MT4 software. Then look in the title bar in the top left corner of the platform (above the main menu). You will see your account number followed by the Boston Technologies ("BT") platform name (e.g. 12345: FXCM MetaTrader 4 powered by BT).

WHEN IS IT APPROPRIATE TO CALL THE TRADING DESK?

All FXCM clients are encouraged to call the trading desk under the following conditions:

  • No immediate access to the Internet
  • Trader fails to receive a confirmation on an order placed online
  • Internet failure or failure to connect to the FXCM server

For any other inquiries that are not trade related, please call FXCM's client support staff, available 24 hours a day, to assist you at +1 212 897 7660.

PHONE TRADING ETIQUETTE

To ensure that orders are placed in a timely manner, we encourage all clients who contact the trading desk to follow our No Dealing Desk phone trading etiquette. Please read the following example to ensure that you understand proper etiquette.

Example: Trading Desk Etiquette

TRADE EXECUTION

WHAT IF MY TRADE WAS EXECUTED INCORRECTLY?

If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues.

Sales and Client Services Support Desk:

+1 212 897 7660

Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.

SECURITY

FXCM utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM employs backup systems and contingency plans to minimize the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our backup files. All orders are GTC by default.