What is the inactivity fee?
A trader will be charged a dormancy account administrative fee every calendar year if there is no client-initiated activity in the 12 months preceding the charge date.
When will I be charged the inactivity fee?
Clients whose accounts have been inactive for 12 consecutive months will be charged on Friday, 22 November, 2019.
How will I be charged?
The fee of up to 50 units (JPY 5,000 for JPY denominated accounts) of the currency your account is denominated in or the balance of your account, whichever is less, will be debited from your account.
My account is locked. Will I be charged on it?
Inactive locked accounts may be charged too. Please contact FXCM's customer support for further information.
Please note: Your account will be closed if your account balance falls to zero and maintains a zero balance for six consecutive months.
I have more than 1 account with FXCM. Will I be charged on all?
Inactivity fee is charged per account. If you have active and inactive accounts, you will need to conduct activity on the inactive accounts to avoid fees.
How can I avoid the fee?
You may avoid the fee by completing one of the following actions before Wednesday, 20 November, 2019 at 5pm EST:
- Deposit new funds into your account
- Consolidate your existing accounts by transferring existing funds into one account. To do so, log into MyFXCM and select 'Funds', 'Transfer funds'.
- Place a Trade by logging into the trading platform Trading Station
- Withdraw funds by logging in to MyFXCM and request a withdrawal and/or close your account
Please note: If you request a withdrawal via bank wire, please make sure your wire instructions on file are correct and up to date.
Forgot your log in credentials? You can retrieve/reset this information online at MyFXCM by clicking on the "Forgot Login/Password?"
Why can't I withdraw via MyFXCM?
Only clients whose accounts are Live and Tradeable are able to withdraw using the MyFXCM portal. If your account is locked and/or the Withdraw Option is not available in MyFXCM, please request your withdrawal by emailing email@example.com from the email address on file and provide us with specific instructions to process your withdrawal (including your banking information).
How long will it take for FXCM to process my withdrawal?
Withdrawal requests will be processed within 3-4 business days. After FXCM processes a withdrawal, it could take several more days for the funds to arrive to a client's bank account.
How long will it take for FXCM to transfer funds between my accounts?
Transfer requests will be processed within 2-3 business days.