Thank You


Your inquiry has been received and will be sent for review shortly.

In the meantime, we suggest managing the trade in question as you see is appropriate. As a trader, if you would like to have a position in the market, or would like to have a position out of the market, we will be able to review what has occurred until the time you submitted the inquiry. It is very important that you manage the trade and do not disown the trade.

FXCM's clients place millions of trades each month, the overwhelming majority of which are executed appropriately. As a firm we want you to share the same confidence we hold in our platform.


Each of our customers is important to us, and we believe you have the right to fair, swift and courteous service at all times. We wish to respond to you in a prompt, effective and in a positive manner.

  1. We will acknowledge your inquiry within 2 business days of receipt.
  2. We will investigate your inquiry and endeavor to send a response to you as soon as possible.

To review execution risks and steps to manage them click here.