How can we help?

My MetaTrader 4 says “No connection”, how can I solve this?

If you receive "No connection", or your charts say "Waiting for update" try logging in with your specific alternative server. 

Locate the server you normally use from the table below, and manually type in the "Alt. Server Address" in the Server select within the Log in screen. 

METATRADER 4 LIVE SERVERS
Account DenominationServer NameServer Address
US DollarsFXCM-USDReal01mt4r01.fxcorporate.com:443
US DollarsFXCM-USDReal02mt4r06.fxcorporate.com:443
US DollarsFXCM-USDReal03mt4r09.fxcorporate.com:443
US DollarsFXCM-USDReal04mt4r10.fxcorporate.com:443
US DollarsFXCM-USDReal05mt4r11.fxcorporate.com:443
US DollarsFXCM-USDReal07mt4r13.fxcorporate.com:443
US DollarsFXCM-USDReal08mt4r14.fxcorporate.com:443
US DollarsFXCM-USDReal09mt4r17.fxcorporate.com:443
EurosFXCM-EURReal01mt4r02.fxcorporate.com:443
Japanese YenFXCM-JPYReal02mt4r07.fxcorporate.com:443
British PoundsFXCM-GBPReal01mt4r04.fxcorporate.com:443
Australian DollarsFXCM-AUDReal01mt4r05.fxcorporate.com:443
Canadian DollarsFXCM-CADReal01mt4r08.fxcorporate.com:443
METATRADER 4 DEMO SERVERS
Account DenominationServer NameServer Address
US DollarsFXCM-USDDemo01mt4d01.fxcorporate.com:443
US DollarsFXCM-USDDemo02mt4d06.fxcorporate.com:443
EurosFXCM-EURDemo01mt4d02.fxcorporate.com:443
British PoundsFXCM-GBPDemo01mt4d04.fxcorporate.com:443
Australian DollarsFXCM-AUDDemo01mt4d05.fxcorporate.com:443

Risk Warning: Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

${getInstrumentData.name} / ${getInstrumentData.ticker} /

Exchange: ${getInstrumentData.exchange}

${getInstrumentData.bid} ${getInstrumentData.divCcy} ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%) ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%)

${getInstrumentData.oneYearLow} 52/wk Range ${getInstrumentData.oneYearHigh}