CFDs, Options, Futures & Copy Trading

Your trading accounts will be provided through AvaTrade, giving you access to all of this and more.

Background

Why is the account transfer happening?

FXCM has agreed to transfer its client business to AvaTrade. For you, that means your trading continues seamlessly with an established, globally regulated broker with a wider range of markets, platforms and tools than before.

To transfer your account, we need your consent. The process itself is simple: you complete one , we take care of the rest.

Important: Without your consent your account cannot be transferred. Any open positions would then be closed, your account terminated, and your funds returned to their original payment source where possible.

Your funds stay protected

Client funds continue to be held separately from company assets under client money rules - with ESMA-aligned investor protections, Investor Compensation Fund (ICF) cover, and regulation by the Central Bank of Ireland (No. C53877).

You confirm the account transfer online in a few minutes. No re-registration, no new verification. Your documents move with you.

A seamless handover

Your balance and open positions transfer automatically on the transfer date. You'll receive your new login details by email beforehand. Note: pending orders, including stop orders, are not transferred and should be replaced after the account transfer.

Support by your side

Our support team guides you through the entire upgrade by phone, email and chat, whenever you need help.

Welcome

Introducing AvaTrade

Trade with confidence (1:31)

Key platform benefits (2:22)

A seamless upgrade

What you gain when you transfer your account

Modern trading platform

MetaTrader 5, the next generation of MetaTrader. Your strategies, indicators and tools are ready to go.

Copy trading built in

Follow experienced traders automatically via AvaSocial or ZuluTrade, or let others follow your strategy.

Improved stability

Reliable connectivity and robust infrastructure even in volatile market conditions.

More markets

1,250+ instruments: forex, indices, commodities, stocks, ETFs, bonds and crypto, plus options and real exchange-traded futures (CME, EUREX, Euronext).

Regulated

Regulated by the Central Bank of Ireland, segregated client funds, ESMA-aligned protection and ICF cover.

Simple login

Your new login details arrive automatically by email. No re-registration, no new identity check.

Support in your language

Personal help via chat, phone, email and WhatsApp with multilingual support in 8 languages.

Trade on the go

Trade anywhere with the award-winning AvaTrade App or directly in your browser via WebTrader.

In 5 Steps

How the account transfer works

Your effort: a few minutes. We take care of everything else.

1

Complete the opt-in form

Confirm the account transfer using the .

2

We review your details

We check your information and prepare your account for the transfer.

3

Support confirms the transfer

You receive a confirmation plus your new login details by welcome email.

4

Activate your new account

Log in to your MT5 account with your new credentials on the transfer date.

5

Keep trading

Your balance and positions are there. Trade on seamlessly, with more markets than before.

Frequently Asked Questions

Every answer about your account transfer

From the safety of your funds to the platform switch: key answers at a glance.

What is happening to my FXCM account?

FXCM has agreed to transfer its business to AvaTrade, a globally regulated, multi-asset broker. This transfer will only take place for clients who give their consent .

Who is AvaTrade?

AvaTrade is a long-established, award-winning, multi-asset broker, founded in 2006 and headquartered in Dublin, Ireland. It serves hundreds of thousands of clients worldwide and is regulated in multiple jurisdictions.

Why is this transfer happening?

FXCM will no longer be offering trading accounts in your region and has agreed to transfer its client business to AvaTrade. For you as a client, the move is designed to provide continuity of your trading with an established, globally regulated broker, together with a broader range of markets, platforms and tools including MT5, exchange-traded futures, options, copy trading and an extensive education offering.

I have multiple FXCM trading accounts registered under different email addresses. Do I need to opt in for each account?

Yes. Opting in through one email address will not automatically apply to account(s) registered under a different email address. If you have FXCM trading accounts registered under different email addresses, you will need to fill in a simple form for each email address.

Which AvaTrade entity will hold my account, and how is it regulated?

Your account transfers to Ava Trade EU Limited, authorised and regulated in Ireland by the Central Bank of Ireland (No. C53877). You keep the same ESMA-aligned investor protections, together with cover under the Irish Investor Compensation Scheme, which is operated by the Investor Compensation Company DAC (ICCL).

Do I need to do anything?

Yes. We need your to transfer your account. Also, please download your full FXCM account history for your records from MyFXCM.

What happens if I don’t respond?

Your account cannot be transferred to Ava Trade EU Limited. You will need to close any open positions and withdraw your funds. The last date of supported trading will be communicated by email. Any open positions still remaining as at this date will be liquidated.

If you miss the deadline but still want to transfer, contact client services as soon as possible.

When will the transfer happen?

You will receive an initial notification, a reminder, and a final notice ahead of the transfer, and AvaTrade will send you a welcome email with your new login details on the transfer date. If you did not receive an email, or have questions about your transfer date, please contact us.

Are my funds safe?

Yes. AvaTrade is regulated across multiple jurisdictions with segregated client funds. EU clients additionally benefit from ESMA-aligned investor protections, together with cover under the Irish Investor Compensation Scheme, which is operated by the Investor Compensation Company DAC (ICCL).

Will my balance transfer automatically?

Yes. Provided you have given your consent, your account balance is transferred automatically on the transfer date; no action is required to move your funds.

Can I simply withdraw my money instead of transferring?

Yes. You are free to close your positions and withdraw your funds at any time before closure of trading. Log into MyFXCM as normal to request a withdrawal.

What happens to my open positions during transfer?

After market close on your transfer date, FXCM will close all positions using the Friday mark-to-market (M2M) rate. This realizes the position's PnL at FXCM as of that rate. Then, AvaTrade will reopen the position at your original open rate, crediting your account for the pre-closing PnL, so your positions carry through with the same economic value as they had before the close.

What happens to instruments that AvaTrade does not offer?

If you hold an open position in an instrument AvaTrade does not offer, that position will be automatically liquidated, at the market close rate, prior to the position transfer.

You can view the full list of affected instruments here: https://docs.fxcorporate.com/ava/instrument-list-eu-retail.pdf.

We recommend reviewing your open positions against this list before the transfer date, so you can close or adjust these positions on your own terms if you prefer.

What happens to my pending orders?

Pending orders, including stops and limits, will not be transferred. We strongly recommend re-placing them on your new AvaTrade account once it is live, so your risk management remains in place.

Will my leverage change?

No it will not change, leverage will remain the same. Professional clients, please contact your account manager.

Please review your open positions before the transfer date to make sure your account holds sufficient margin.

Which platform will I trade on after the transfer?

If you currently trade on MT4, you will remain on MT4.

If you are trading on TSII, then an MT5 account will be created for you. Beyond MetaTrader, AvaTrade also offers its award-winning AvaTradeGO mobile app, AvaTrade WebTrader, AvaFutures for futures trading, AvaOptions for vanilla options, and copy trading via AvaSocial and ZuluTrade.

NOTE: You will need to apply for an AvaFutures and AvaOptions account.

I use MT4 with Expert Advisors and custom indicators. Will they still work?

AvaTrade offers EA support on MT4, yes. You will need to set up your trading EAs and custom indicators once you receive your account.

I chart and trade through TradingView. Can I keep that?

AvaTrade does not offer TradingView integration on its standard forex/CFD accounts, so this is a change from FXCM. However, AvaTrade's dedicated futures offering, AvaFutures, connects directly to TradingView (as well as MT5, Deep charts and CQG), so if futures suit how you trade, your TradingView workflow can continue there.

What can I trade at AvaTrade? Will I lose access to any markets?

AvaTrade offers indices, commodities, shares and crypto CFDs, as well as vanilla options via AvaOptions, a broader ETF range, and real exchange-traded futures from CME Group, EUREX and Euronext via AvaFutures.

However, there may be some instruments that AvaTrade doesn't offer, you can find out more here.

NOTE: A separate account is needed for AvaFutures and AvaOptions.

What new features do I gain with AvaTrade?

  • AvaProtect: insure an individual trade against losses for a period you choose, for a transparent fee shown before you confirm (available on FX, gold and silver trades). If the trade moves against you during that window, your loss is covered; if it moves in your favour, you keep the full profit.
  • Interest on free margin: AvaTrade pays interest on free funds sitting in your account while you trade, calculated annually and paid monthly; the rate depends on your account tier.
  • Loyalty programme: your tier is assigned automatically based on trading activity — no sign-up needed. Benefits can include a dedicated relationship manager, priority withdrawals, tighter spreads, zero deposit fees and exclusive Trading Central research.
  • Copy & social trading: AvaSocial and ZuluTrade let you follow and copy experienced traders.
  • Education & insights: AvaAcademy webinars, tutorials and guides, plus live in-platform signals and insights from Trading Central.

Will my trading costs change?

Yes. AvaTrade generally uses fixed spreads rather than FXCM's variable spreads, and charges no deposit or broker withdrawal fees. Indicative pricing includes EUR/USD spreads from 0.9 pips, gold from $0.37 and the S&P 500 from 0.25. Active traders can access a Premium account with additional discounts. Please see their financial instruments index.

How will deposits and withdrawals work at AvaTrade?

Funding your account and making withdrawals at AvaTrade is fast and straightforward through your MyAva portal, with multiple payment methods supported.

Will I need to re-register or re-verify my identity?

No. Your personal data and records, including your KYC documentation, will be transferred to AvaTrade as part of the move, so there is no need to re-register or re-verify your identity.

What happens to my personal data for the transfer?

Your personal data will be transferred to Ava Trade EU Limited, which will process it in accordance with AvaTrade's Privacy Policy. As part of the transfer you agree to AvaTrade's Terms of Business and Privacy Policy, it is important you read these in full to understand the terms under which you will be trading.

What happens to my personal data if I do not consent?

Your personal data will remain with FXCM in accordance with relevant data protection and regulatory requirements.

Will I still be able to access my FXCM account and history after the transfer?

You will retain access to MyFXCM to see your account history and run reports until the final day of trading. We recommend downloading your full transaction history for your records ahead of the transfer date.

How will I receive my new AvaTrade login details?

AvaTrade will send you a welcome email with your login details and instructions on how to reset your password.

Who do I contact if I have questions or problems?

FXCM's client services team remains your point of contact and our support team is available 24/5.

What if I believe my account is being closed in error, or I change my mind?

If you believe you have received a closure notice in error, or you decide after the deadline that you would still like your account or your positions to transfer, please contact our client services team as soon as possible. We cannot guarantee that this can still be arranged after the deadline, but we will do what we can to help.

If you have opted in, but then decide that you do not want your account to transfer, please reach out to customer services.

Which Terms will govern my account after the transfer?

AvaTrade's Terms of Business will govern your account. You will be provided the Terms relevant to you in your notification email.

We're here for you

Personal help with your account transfer

Our team guides you through every step, just choose your preferred channel.

Phone

+357 22022619

A direct line to our support team

Email

info@fxcm.eu

Replies usually within one business day

Support

Personal assistance throughout the account transfer in 8 languages

Service hours

24 hours, 5 days a week
Monday to Friday