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How do I reinstall the Trading Station platform?

Many problems can be resolved by uninstalling Trading Station. To uninstall, please follow the follow steps:

Step 1: Backup all necessary files such as indicators, templates, and layouts. If you do not have anything to backup, please proceed to Step 2. To back up the files, navigate to “My Computer OSDisk (C:) Program Files (x86) Candleworks FXTS2”

  • If you are unable to locate this file, open the start menu and type in:
  • C:Program Files (x86)CandleworksFXTS2
  • Copy the folders that you need to backup (indicators, templates, layouts) by right clicking on the folder and pressing “Copy” Then, right click on the Desktop and press “Paste”
  • This must be done for every folder that you would like to back up
  • Make sure the files are pasted on the desktop

Step 2: Navigate to the Control Panel and press Programs and Features, or in the Start Menu search enter: “uninstall a program” and select that result that comes up

Step 3: In the list of programs that comes up, please find Trading Station, right click on it, and press “Uninstall”

Step 4: In the prompt asking if you would like to uninstall, please click “Yes”

  • This will begin the uninstallation process.

Step 5: In the next prompt, please select the option that says “Uninstall fully”

  • Note: This will erase all settings. Please back up anything you would like to keep by following the steps above

The software will now uninstall. Once it has completed uninstalling please proceed to the next step.

Step 6: Please download the Trading Station Platform.

  • Once the download completes please begin running the installer, and follow the prompts to complete the installation.

Step 7: To restore anything that was backed up (layouts, templates, indicators) please navigate to the folders that you placed on your Desktop and copy them by right clicking and pressing “Copy”

  • Then navigate to “My Computer OSDisk (C:) Program Files (x86) Candleworks FXTS2” and delete the folders that are the same as the ones you backed up (layouts, templates, indicators)
  • Then right click and press “Paste”
  • This must be done for each backed up folder
  • Restart the platform
  • The backed up files should now be present in the platform

The reinstallation process is now complete

Please Note: Friedberg Direct is not responsible for any lost data due to uninstalling and reinstalling. Please follow the steps carefully!

${getInstrumentData.name} / ${getInstrumentData.ticker} /

Exchange: ${getInstrumentData.exchange}

${getInstrumentData.bid} ${getInstrumentData.divCcy} ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%) ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%)

${getInstrumentData.oneYearLow} 52/wk Range ${getInstrumentData.oneYearHigh}
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Order Execution Only

Order Execution Only

Regulatory Documents:
CIRO: Avoiding Fraud and Protecting Your Investments, How CIRO Protects Investors, CIRO Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, CIRO Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Notice of Acknowledgment, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Canadian Investment Regulatory Organization (CIRO). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

* The percentage of our retail client accounts that were profitable in each of the previous most recent quarters was: Quarter 4, 2025: 41% | Quarter 3, 2025: 41% | Quarter 2, 2025: 34%. These figures are provided for transparency purposes only and do not constitute an indication of future performance or results.