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Why does my trade execution price not match what I’m seeing on the chart?

The times on your Friedberg Direct statement are in UTC. You can change the time zone on your charts to UTC by clicking on System, Options, and General Trading. Edit the “Time Zone” drop down to “UTC” and click on Apply. Marketscope charts default to show the “bid” which is the sell price. To see the buy price you can click on the “Ask” icon in the chart toolbar. Note that if you are closing a sell position you will need to reference the ask price. 
On some instruments, there may be varying levels of liquidity available and the prices on the charts display the bid and offer prices that Friedberg Direct creates. In the event that liquidity at the best price available is exhausted, an order will be filled at the next best available price which may not display on the charts. The chart price will update when the next new price is received. This is relatively rare and is more likely to occur during illiquid market conditions like news announcements and when trading exotic currency pairs.

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Order Execution Only

Order Execution Only

Regulatory Documents:
CIRO: Avoiding Fraud and Protecting Your Investments, How CIRO Protects Investors, CIRO Complaints Brochure, CIPF Brochure, CIPF Coverage Policy, CIRO Order Execution Only Bulletin, Conflict Disclosure Statement, Covid-19 and Cyber Security - Tips for Investors, Relationship Disclosure Information Document, Notice of Acknowledgment, Before You Begin Trading

The relationship between Friedberg Direct and FXCM was formed with the purpose to allow Canadian residents access to FXCM's suite of products, while maintaining their accounts with a regulated Canadian firm. All accounts are opened by and held with Friedberg Direct, a division of Friedberg Mercantile Group Ltd., a member of the Canadian Investment Regulatory Organization (CIRO). Friedberg customer accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

* The percentage of our retail client accounts that were profitable in each of the previous most recent quarters was: Quarter 4, 2025: 41% | Quarter 3, 2025: 41% | Quarter 2, 2025: 34%. These figures are provided for transparency purposes only and do not constitute an indication of future performance or results.