About FXCM

Dear Client:

On behalf of all of FXCM, we want to sincerely apologize for any issues you may have experienced while trying to trade on January 22, 2010, starting at approximately 11:30 a.m. (EST).

We fully expect that you will be able to log into the trading platform and resume normal trading activities as of market open on Sunday, January 24, 2010, at 5:15 p.m. (EST).

The cause of the disruption was identified as a faulty network switch. We are doing a thorough assessment of the involved systems to prevent future incidents of this nature.

For any position(s) that you intended to close Friday afternoon, please log into your account and close them out on Sunday at 5:15. If the rate you get on Sunday is better than the rate you attempted to get on Friday, you certainly keep the additional profit. If however the rate you receive on Sunday is worse then what you attempted to close at on Friday, please log the details of your trade at this link. http://www.fxstatus.com/audit-form.html. Enter your account number, the ticket number and the time and rate of your attempted closing order from Friday afternoon. Our client services team will then be in touch with you regarding the appropriate adjustment to your account.

Thank you for understanding.

Best regards,

FXCM
Financial Square
32 Old Slip, 10th Floor
New York, NY 10005
info@fxcm.com
www.fxcm.com