Select from the topics below to find answers to the most frequently asked questions.
- Login Issues
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- How do I resolve the error, "Incorrect username or password"?
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If you receive the error message "Incorrect username or password" when logging into a live FX Trading Station II account, then the username or password entered is incorrect.
Please follow these steps to resolve your log-in issues:
- Change the "Connection" field to "REAL" to connect to a live account.
- Delete the username and password from each field.
- Check your records to make sure the log-in and password are correct, then re-enter the username and password manually.
- Do not copy and paste to avoid unnecessary characters.
If you are still unable to log in after completing the steps above, then the easiest solution is to reset your password online.
You can reset your password online at MyFXCM by clicking on "Forgot Password". A temporary password will be sent to you by e-mail and can be changed after you log in. You may also view a visual guide to resetting your password online.
If you are unable to reset your password online, we recommend that you chat with a live representative who can reset your password for you. A new temporary password will be sent to the e-mail address on file. You can update your temporary password to a unique password after you log in.
Demo accounts automatically expire after thirty days. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. If you receive the error message "Incorrect username or password" and your demo account log-in is correct, then your demo account has likely expired. To continue demo trading, please register for a new demo account.
To find more detailed solutions to log-in issues, please visit the online support forum.
- Why can't I log into my FX Trading Station II demo account?
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Demo accounts automatically expire after thirty days. If you receive the error message, "Incorrect username or password" and your demo account log-in is correct, then your demo account has expired. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. To continue demo trading, please register for a new demo account.
To find more detailed solutions to log-in issues, please visit the online support forum.
- How do I reset my Trading Station II or myfxcm password?
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You can reset your Trading Station II or myfxcm password online at MyFXCM by clicking on "Forgot Password". A temporary password will be sent to you by e-mail and can be changed after you log in. You may also view a visual guide to resetting your password online.
If you are unable to reset your password online or need to reset your MT4 platform password, we recommend that you chat with a live representative who can reset your password for you. A new temporary password will be sent to the e-mail address on file. You can update your temporary password to a unique password after you log in.
The easiest way to retrieve a demo account password is to check your e-mail records. If you have misplaced your demo account password, please register for a new demo account. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like.
To find more detailed solutions to log-in issues, please visit the online support forum.
- How do I reset my MetaTrader 4 password?
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Live MetaTrader 4 accounts receive two different log-ins.
- Read-Only Log-in:
The first e-mail you receive includes the read-only log-in to run reports and manage your account online at MyFXCM. The read-only log-in can also be used to run reports from the FX Trading Station II platform. - MetaTrader 4 Platform Log-in:
The second e-mail includes the MetaTrader 4 platform log-in and is used to log in and place trades using the MetaTrader 4 platform.
If you forgot your read-only password, please visit MyFXCM and click "Forgot Password" to reset your password online. Once you complete the online request, you will receive a temporary password by e-mail. You may also view a visual guide of how to reset your read-only password online.
To reset your MetaTrader 4 password, please contact FXCM by live chat or by phone at 1-212-897-7660.
To view the most popular MetaTrader 4 questions and answers, feel free to visit the online support forum.
- Read-Only Log-in:
- Why do I have two MetaTrader 4 log-ins?
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Live MetaTrader 4 accounts receive two different log-ins.
- Read-Only Log-in:
The first e-mail you receive includes the read-only log-in to run reports and manage your account online at MyFXCM. The read-only log-in can also be used to run reports from the FX Trading Station II platform. - MetaTrader 4 Platform Log-in:
The second e-mail includes the MetaTrader 4 platform log-in and is used to log in and place trades using the MetaTrader 4 platform. Please make sure you are using this log-in ID when you log into MetaTrader 4.
If you forgot your read-only password, please visit MyFXCM and click "Forgot Password" to reset your password online. Once you complete the online request, you will receive a temporary password by e-mail. You may also view a visual guide of how to reset your read-only password online.
To view the most popular MetaTrader 4 questions and answers, feel free to visit the online support forum.
- Read-Only Log-in:
- Deposits and Withdrawals
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- How do I deposit funds?
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New Clients: If you have filled out the online application but have not received an account number, then you still need to deposit funds, which can be done online. A permanent account number will be provided after the initial deposit is processed.
Existing Clients: If you have an existing account, please log into MyFXCM with your live account username and password, and then click "Deposit Funds".
The available funding options and deposit time frames are:
- Credit or Debit Card:
Approximately one business day, often less to process into your trading account. - Bank Wires:
Approximately one to two business days (domestic) and three to five business days (international), often less, to arrive and process into your trading account. - ACH:
Approximately one to five business days to clear and process into your trading account. - Paper Check:
Approximately ten days after receipt to clear and process into your trading account.
Please note the time frames above are approximate. In some cases, delays in processing may occur (although this is not common).
Credit or debit card is the fastest and easiest method to deposit funds online. If your deposit exceeds $10,000 or equivalent, the fastest and easiest method to deposit funds is by bank wire.
The minimum deposit for use of our online credit card or debit card system is $50. The minimum deposit for use of our ACH deposit system is $100. The maximum credit or debit card deposit is $10,000 or the equivalent per calendar month and the maximum ACH deposit is $50,000 per transaction.
There are no administrative fees from FXCM to deposit funds.
To view more deposit FAQs, please visit the online support forum.
- Credit or Debit Card:
- How do I withdraw funds?
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It's fast and easy to withdraw funds from your FXCM trading account. For your convenience, withdrawal requests are submitted online.
To withdraw funds, please log into MyFXCM and click on "Withdraw Funds". A withdrawal request can be submitted online by selecting your withdrawal method and clicking "Submit".
We will process your withdrawal request within one to two business days whenever possible. The available withdrawal options and time frames to receive funds are:
- Credit or Debit Card:
Time frames will vary depending on the credit card issuer and may take up to one billing cycle to post back to the credit or debit card used for funding. - Bank Wires:
Domestic bank wires take about one to two business days and international bank wires take about three to five business days, often less, to arrive. - Paper Check:
Paper checks take about ten business days and international checks take about fifteen business days, often less, to arrive.
Bank wire is typically the fastest method to withdraw funds. Domestic bank wires take approximately one to two business days and international bank wires take three to five business days, often less, to arrive.
If you funded your account with a credit card or debit card, it is required to withdraw the principal amount (deposit amount) back to your credit card. The credit card issuer may take from five business days to one billing cycle (approximately thirty days) to post back to the credit or debit card used for funding.
There are no fees for withdrawals by credit or debit card and by paper check. A small withdrawal fee will be charged for all bank wire requests. For a list of bank wire withdrawal fees, visit the withdrawal FAQ.
You can check the status of a withdrawal online by running a report from MyFXCM.
We have aimed to make the withdrawal process as easy as possible. To find further answers to withdrawal questions, visit the online support forum.
- Credit or Debit Card:
- Are there fees for withdrawals?
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There are no fees for withdrawals by credit card, debit card, or paper check. A small withdrawal fee will be charged for all bank wire requests. View the wire withdrawal fees.
We will process your withdrawal request within one to two business days whenever possible.
The time frame to receive funds will depend on the method selected. The time frames are:
- Bank Wires:
Domestic bank wires take about one to two business days and international bank wires take about three to five business days, often less, to arrive. - Paper Check:
Domestic checks take about ten business days and international checks take about 15 business days, often less, to arrive. - Credit or Debit Card:
Time frames will vary depending on the card issuer and may take up to one billing cycle to post back to the credit or debit card used for funding.
We have aimed to make the withdrawal process as easy as possible. To find further answers to withdrawal questions, visit the online support forum.
- Bank Wires:
- What is the fastest way to deposit funds?
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Credit or debit card funding online is fast and easy. Most credit or debit card deposits are processed within one business day. Please note there is a maximum deposit by credit or debit card of USD$10,000 or equivalent per calendar month.
For existing accounts, deposits by credit or debit card can be made online by logging into MyFXCM.
If you have filled out the online application but have not received an account number, then you still need to deposit funds, which can be done online. A permanent account number will be provided after the initial deposit is processed.
For more detailed answers to all of you deposit questions, please visit the online support forum.
- How long does it take to process a withdrawal?
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FXCM makes every effort to process your withdrawal request as soon as possible. Your withdrawal will typically be processed by FXCM within one to two business days.
The time frame to receive funds will depend on the method selected. The time frames are:
- Bank Wires:
Domestic bank wires take about one to two business days and international bank wires take about three to five business days, often less, to arrive. - Paper Check:
Domestic checks take about ten business days and international checks take about fifteen business days, often less, to arrive. - Credit or Debit Card:
Time frames will vary depending on the card issuer and may take up to one billing cycle to post back to the credit or debit card used for funding.
We have aimed to make the withdrawal process as easy as possible. To find further answers to withdrawal questions, visit the online support forum.
- Bank Wires:
- Opening an Account
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- What is the minimum amount to open an account?
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The most popular account types are Standard and Micro accounts. The minimum amount to open a Standard account is $2,000 (or 2,000 of the account currency denomination) and the minimum amount to open a Micro account is $50 (USD only).
Your minimum initial deposit may vary based on the account type you select. FXCM recommends at least $10,000 for a Standard 10k account to use proper money management.
We offer several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. You can compare the features of our platforms at the forex trading platform comparison page.
To find answers to all of your account opening questions, please visit the online support forum.
- What are the differences between a Standard account and a Micro account?
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All FXCM Standard and Micro accounts can take advantage of the award-winning FX Trading Station II platform, No Dealing Desk execution, and DailyFX PLUS trading signals.
Standard account holders get multilingual 24/7 client support from FXCM's dedicated staff by phone, chat, and e-mail. Some trading account needs are time-sensitive and our support staff is here for Standard account holders when they are needed.
A small starting deposit can make Micro accounts a good option for new traders and a small trade size can help reduce risk by minimizing market exposure. Micro accounts receive the added flexibility to trade with small 1k lots where you can limit your cost per pip to about $0.10.
Micro account holders get online support at the dedicated Micro self-help support center. If a Micro account holder cannot find an answer to their question online, they can contact the Micro team by asking a question online. FXCM Micro does not offer a real-time support desk—telephone and chat support are not provided. Because we make about $0.10 per 1k traded, the level of revenue we make per micro lot does not allow us to provide real-time support for Micro accounts.
We offer several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. You can compare the features of our platforms at the forex trading platform comparison page.
To find answers to all of your account opening questions, please visit the online support forum.
- What is the fastest way to open a live account?
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The fastest way to open an account is by applying online. If you successfully open and fund your account online, you may begin trading within one to two business days.
Opening an account is a simple, three-step process.
- Complete your application online in minutes.
Once an application is received and processed, a temporary ID will be sent by e-mail within one to two business days. Once the application is complete and funds are processed, a permanent account number will be sent. - Submit a government issued photo ID and a proof of residence.
You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF—no password protection please) to our new accounts department at admin@fxcm.com, or via fax to 1-212-897-7669. - Fund your account.
Most clients find a debit card, credit card, or bank wire to be the fastest and easiest funding methods. Once the application is complete and funds are processed, a permanent account number will be sent by e-mail and you can begin trading right away!
For more information about opening a live account, please contact FXCM by live chat or by phone at 1-212-897-7660.
- Complete your application online in minutes.
- Are there any fees to open an account?
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There are no fees to open an account. Opening an FXCM trading account is quick and easy. You may submit our online application now to get started.
To find answers to all of your account opening questions, please visit the online support forum.
- Can I trade forex in my IRA account?
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It is possible for your custodial firm to open an FXCM account through which you can trade your IRA. For information about IRA accounts, please contact FXCM by live chat, or by phone at 1-212-897-7660.
- Do you offer corporate/business accounts?
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Yes, we provide corporate accounts. When submitting the application, please choose the account registration option "Corporate Account".
Along with the required documents for an individual account, corporate accounts are required to submit a copy of the certificate of incorporation for the business as evidence of business registration, and articles of organization, or the comparable official document, indicating that the signers are members of the corporation and authorized to set up the FXCM account.
Opening a corporate account is a simple process.
- Complete your application online in minutes.
Once an application is received and processed, a temporary ID will be sent by e-mail within one to two business days. Once the application is complete and funds are processed, a permanent account number will be sent. - Submit a government issued photo ID and a proof of residence.
You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF—no password protection please) to our new accounts department at admin@fxcm.com, or via fax to 1-212-897-7669. - Submit a certificate of incorporation and articles of organization.
You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF—no password protection please) to our new accounts department at admin@fxcm.com, or via fax to 1-212-897-7669. - Fund your account.
Most clients find a debit card, credit card, or bank wire to be the fastest and easiest funding methods. Once the application is complete and funds are processed, a permanent account number will be sent by e-mail and you can begin trading right away!
For more information about corporate accounts, please contact FXCM by live chat or by phone at 1-212-897-7660.
- Complete your application online in minutes.
- Trading Basics
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- What platform is right for me?
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FXCM offers several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. You can compare the features of our platforms at the forex trading platform comparison page.
The most popular platform is the award-winning FX Trading Station II due to its intuitive feel, ease of customization, and cutting-edge features like the ability to trade directly from the charts.
We suggest the recently launched Strategy Trader platform for automated trading. The Strategy Trader platform is fully optimized for No Dealing Desk execution and offers diverse strategy options, advanced backtesting and the flexibility to still trade using the FX Trading Station II for manual trades: Learn more about Strategy Trader.
For forex trading platform visual guides and how-to's, visit the FXCM's online support forum.
- What is margin?
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Margin can be thought of as a good faith deposit required to maintain open positions. This is not a fee or a transaction cost, it is simply a portion of your account equity set aside and allocated as a margin deposit. Margin requirements (per 10k lot) are determined by taking a percentage of the notional trade size plus a small cushion. A cushion is added to help alleviate daily/weekly fluctuations.
The FX Trading Station II trading platform displays how much margin has been set aside for existing open positions. The information is located in the "Accounts" window in the column titled "Usd Mr" (Used Margin).
To learn more about margin and money management, visit the online support forum.
- What are your margin requirements?
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FXCM LLC offers flexible leverage on its forex trading accounts. The maximum amount of leverage available is 50:1.* The high degree of available leverage is a popular attraction for many traders to the forex market, and most FXCM traders use the default leverage (determined by the default margin settings). But the amount of leverage utilized in your trading is up to you.
Trading on margin can both positively and negatively affect your trading experience as both profits and losses can be dramatically amplified.
When you use excessive leverage, a few losing trades can quickly offset many winning trades. To clearly see how this can happen, consider the following example.
- Scenario: Trader A and B both have a $10,000 account balance. Trader A buys 500k (50, 10k lots) of USD/JPY while Trader B buys 50k (5, 10k lots) of USD/JPY.
- Question: What happens to the account equity of Trader A and Trader B's accounts when the USD/JPY price falls 100 pips against them?
- Answer: Trader A loses $4,150.00, 41.5% and Trader B loses $415, 4.15% of their account equity. By using lower leverage, Trader B drastically reduces the dollar drawdown of a 100 pip loss.
The online support forum provides detailed answers to questions about leverage, money management and much more.
* While greater leverage can increase the magnitude of your gain, it can also increase the magnitude of your loss and chances of receiving a margin call
- What do I monitor to view my available margin?
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The usable margin column in the accounts window of the FX Trading Station II shows the amount of funds you have remaining in your account to open new positions or guard against losses. There are two things that can decrease your usable margin: opening new positions and sustaining losses on existing open positions.
If the usable margin reaches $0, a margin call is triggered and all open positions are closed. The margin call is an automatic feature to ensure your account does not end up with a debit balance.
To learn more about margin and money management, visit the online support forum.
- How do I avoid a margin call?
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Margins calls often occur due to overleveraging. Using more leverage can magnify your gains, but it can also magnify losses which will quickly deplete your usable margin. The more leverage you use, the faster your losses can accumulate.
The position size that you can hold in your account using leverage is determined by your account equity and the margin settings in your account. To track how close you are to the maximum position size for your account, FXCM provides real-time information on usable margin (the account equity available to take on new positions—USbl Mr) and used margin (the account equity needed to maintain open positions—Usd Mr). Together, used margin and usable margin equal account equity.
When you use excessive leverage, a few losing trades can quickly offset many winning trades. To clearly see how this can happen, consider the following example.
- Scenario: Trader A and B both have a $10,000 account balance. Trader A buys 500k (50, 10k lots) of USD/JPY while Trader B buys 50k (5, 10k lots) of USD/JPY.
- Question: What happens to the account equity of Trader A and Trader B's accounts when the USD/JPY price falls 100 pips against them?
- Answer: Trader A loses $4,150.00, 41.5% and Trader B loses $415, 4.15% of their account equity. By using lower leverage, Trader B drastically reduces the dollar drawdown of a 100 pip loss.
- What leverage do you recommend?
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As a general rule of thumb, we recommend limiting total account leverage to a maximum of 20:1. For example, if you have an account balance of $10,000, you could trade a maximum position size twenty times larger than your account balance. In this example, 20 X $10,000 = 200,000 (200k total for all positions).
At 20:1 leverage, a market movement of 1% will increase or decrease your account balance by roughly 20%. You can use this simple calculation to determine your risk tolerance. For example, someone who is less risk tolerant may want to leverage their account only five times so that a 1% market movement means a 5% increase or decrease in the account balance.
While greater leverage can increase the magnitude of your gain, it can also increase the magnitude of your loss and chances of receiving a margin call.
To learn more about margin and money management, visit the online support forum.
- What is rollover?
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Rollover is the interest paid or earned for holding a position overnight. Each currency has an interest rate associated with it, and because forex is traded in pairs, every trade involves not only two different currencies, but their two different interest rates. If the interest rate on the currency you bought is higher than the interest rate of the currency you sold, then you will earn rollover (positive roll). If the interest rate on the currency you bought is lower than the interest rate on the currency you sold, then you will pay rollover (negative roll). Rollover can add a significant extra cost or profit to your trade.
The FX Trading Station II automatically calculates and reports all rollover for you.
View the Rollover Video Tutorial
Do you have additional questions about trade rollover? Visit the online support forum to find answers or to ask your question.
- What are your trading hours?
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The quoted hours for the trading desk are from Sunday, 5:15 pm (ET) to approximately 5PM (ET) on Fridays.
To learn more about weekend trading hours and execution, please visit the online support forum.
- How do orders execute over the weekend?
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If the requested price of a stop or stop entry order is reached at the open of the market on Sunday, the order will be filled at the next available price and may experience negative slippage depending on the change in prices from Friday until Sunday.
TSII orders are filled the same way. If the requested price is triggered upon the start of trading, the order will be filled at the next available price and may experience positive slippage depending on the change in prices from Friday until Sunday.
To learn more about weekend trading hours and execution, please visit the online support forum.
- What are your typical spreads?
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FXCM's typical spreads for EURUSD are 2.6 pips, USDJPY 2.4 pips, GBPUSD 2.8 pips and 2.9 pips for USDCHF. With our No Dealing Desk execution we fill your orders from the best prices available to us from multiple liquidity providers.§ These prices include our mark-up, which may vary based on account type and liquidity provider.
FXCM's No Dealing Desk Forex Execution aims to provide transparent and fair execution. We do not take a market position—eliminating a major conflict of interest. While an individual liquidity provider may try to skew its prices off the market, the unattractive price on the bid or ask side will lose the price competition and as a result, not factor into the prices streamed to you. At FXCM, prices are not subject to manipulation by liquidity providers dealing desk.
View a detailed list of spreads.
Learn more about No Dealing Desk execution.If you have more questions about spreads and pricing, please contact FXCM by live chat or by phone at 1-212-897-7660.
- FXCM Trading Station II
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- How do I place a market order?
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In the "Dealing Rates" window of the FX Trading Station II, follow these easy steps:
- Click on "Buy" or "Sell" for the currency pair you would like to trade.
- The "Create a Market Order" window will appear. Update all fields related to your market order including the Symbol, Sell/Buy, and Amount.
- Click "OK" to submit your order to be executed at the next available price.
- Once executed, the order will display in the "Summary" window and can be managed based on the total positions for that currency pair.
We offer several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. To learn more about the different platforms we offer, visit the trading platform help forum.
If you have more questions about FX Trading Station II, please contact FXCM by live chat or by phone at 1-212-897-7660.
- How do I place stop or limit orders?
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Stop and limit orders are placed from the "Summary" window based on the net (total) amount of positions per symbol. To place a net stop or limit order:
- From the "Summary" window, right click on the net positions for the symbol and select "Stop/Limit (net)".
- The "Stop/Limit (net)" window will appear. Update all fields related to your net stop and limit orders including the net stop rate and/or net limit order rate.
- Click "OK" to submit your pending order to be executed once the net stop or net limit order prices are reached.
- Once submitted, the orders will display in the stop and/or limit columns until the net positions are closed.
For step-by-step guides to placing orders on the FX Trading Station II platform, please visit the online support forum.
We offer several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. To learn more about the different platforms we offer, visit the trading platform help forum.
- What is One-Click trading?
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One-Click trading enables you to place market orders with just one click and is the fastest way to place orders.
To enable One-Click trading:
- Click on the "Trading Settings" button from the navigation menu.
- The "Trading Settings" window will display. Select "One-Click" as the trading mode.
- Click "OK".
- The One-Click trading disclaimer will display. Read the agreement and select, "I accept the terms of this agreement".
- Click " class="illustrate"OK".
One-Click trading is now enabled on the account. You can execute orders with one click on the buy or sell price for the appropriate symbol in the "Advanced Dealing Rates" window.
For detailed step-by-step guides to placing orders on the FX Trading Station II platform, please visit the online support forum.
We offer several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. To learn more about the different platforms we offer, visit the trading platform help forum.
- How do I create a chart?
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To create a chart:
- Click on the yellow clock icon from the FX Trading Station II navigation menu. You can also select "Charts" from the main menu bar and click on "Create Marketshot".
- A "Create Marketshot" window will appear. Select the symbol, period, and interval.
- Click "OK".
A Marketscope chart will display with the appropriate time frame and settings.
You can easily customize the Marketscope charts to fit your trading needs. The "Options" menu allows you to change any aspect of the FX Trading Station II, including the Marketscope charts.
Updating the Marketscope chart background color is the most popular change. To select a new color for your background, select from one of the available skins under the "Options" menu. You can change individual chart color settings in the Marketscope 2.0 section of the "Options" menu as well.
For visual guides to get started with the Market Scope charts, visit the online support forum.
- How do you trade from charts?
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To trade directly from the Marketscope charts:
- Right-click inside the body of the chart.
- Click on "Create a Market Order" or "Create an Entry Order".
- The appropriate order window will display. Update all fields related to your order including the Symbol, Sell/Buy, Amount and Price (entry orders only).
- Click "OK" to submit your order.
- The order will display as an entry order or open position on the Marketscope charts.
- Once market orders are executed, the new position created will display as an open trade on the Marketscope charts. Entry orders will display as a pending order on the Marketscope charts.
- For your convenience, any open positions can be managed or closed from the Marketscope charts or from the appropriate window in the FX Trading Station II platform.
You may also view a visual guide of how to trade from the charts.
Watch the Trading from the Charts Video
We offer several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. You can compare the features of our platforms at the forex trading platform comparison page.
The online support forum provides detailed answers to questions about charting features, chart customization, and much more.
- Metatrader 4
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- Should I use MetaTrader 4?
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FXCM offers several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. FXCM's Platform Comparison
MetaTrader 4 is recommended for traders who automate their trades with Expert Advisors (EAs). We recommend the award-winning FX Trading Station II platform for all traders who are not automating their trades with EAs.
We suggest the recently launched Strategy Trader platform as an all-in-one automated trading solution. The Strategy Trader platform connects directly to FXCM to provide fully optimized No Dealing Desk Forex execution. Visit the FXCM online support forum to learn more about the advantages of the Strategy Trader platform compared to MetaTrader 4.
The most popular platform is the award-winning FX Trading Station II due to its intuitive feel, ease of customization, and cutting-edge features like the ability to trade directly from the charts. To learn more and ask questions about FXCM's different platforms, visit the online support forum.
If you have additional MetaTrader 4 questions, visit our MetaTrader 4 FAQ to view the most popular MetaTrader 4 questions and answers.
- How do I place market orders?
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In the "Market Watch" window of the MetaTrader 4 platform, follow these easy steps:
- Click on the bid or ask price for the currency pair you would like to trade.
- The "Order" window will appear. Update all fields related to your market order including the symbol and volume (amount).
- Click "Sell by Market" or "Buy by Market" to submit your order to be executed at the next available price.
- Once executed, the order will display in the "Trade" window.
For step-by-step guides to placing orders on the MetaTrader 4 platform, please visit the online support forum.
- How do I install an Expert Advisor?
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Save your Expert Advisor file to the experts folder located at
C:\Program Files\FXCM MT4 powered by BT\experts. If installed correctly, you will see the Expert Advisor file in the "Navigator" window under Expert Advisors and is now available to activate for live trading.The online support forum provides a step-by-step guide to install and activate an EA.
If you have additional MetaTrader 4 questions, visit our MetaTrader 4 FAQ to view the most popular MetaTrader 4 questions and answers.
- How do I run a report for my MetaTrader 4 account?
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Official trading reports can be accessed through MyFXCM or the MT4 read-only log-in for the FX Trading Station II. Trading reports from these two sources will provide you with the most current and accurate trading activity.
If you have additional MetaTrader 4 questions, visit our MetaTrader 4 FAQ to view the most popular MetaTrader 4 questions and answers.
For a complete tutorial on how to run reports, visit the online support forum.
- How do I register for VPS?
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Please register for VPS by submitting the VPS registration form online. The VPS service is free to all clients who maintain a $5,000 balance and a fee of $30 per month may be debited from accounts that do not meet the $5,000 requirement.
If you have additional MetaTrader 4 questions, visit our MetaTrader 4 FAQ to view the most popular MetaTrader 4 questions and answers.
- Other Platforms
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- What are the advantages of Active Trader?
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Active Trader is ideal for scalping and short-term trading. Active Trader provides lower commissions for high-volume traders, a view of the available liquidity at each price level, and a web-based trading platform so that you can trade anywhere without a download required. The combined transaction costs of the Active Trader program (spreads + commissions) should be substantially lower than the transaction costs (spreads) available to the typical FXCM Standard account.
More details about FXCM Active Trader.
- How do I use market depth?
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Market depth shows you the total available liquidity at the ten best available price levels. Market depth can be used for short term, high-frequency trading strategies and provides the benefit of added transparency since you can view the available liquidity for each price level.
View Video on Short-Term Trading using Market depth
If you have more questions about market depth, please contact FXCM by live chat or by phone at 1-212-897-7660.
- What additional order types are available on Active Trader?
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Immediate or Cancel Order (IOC)
An order specifying that once the requested price and volume reaches the market, it is executed immediately in part or in its entirety only at the requested price. All or the portion of the order that is not able to be filled at this price is automatically canceled.
For example, a trader submits an IOC market order to buy 5,000,000 EURUSD at 1.3215. At the time this reaches the market, Liquidity provider§ A offers 4,000,000 EURUSD at 1.3215. The trade is then filled for 4,000,000 at 1.3215, and the remaining 1,000,000 of the order is immediately canceled.
Fill or Kill (FOK)
An order specifying that once the requested price and volume reaches the market, the order is only to be filled if it can be filled in its entirety at the requested price. Should liquidity not exist for the requested volume in full, the order is automatically canceled.
For example, a trader submits an FOK market order to buy 5,000,000 EURUSD at 1.3215. At the time this reaches the market, Liquidity provider A offers 4,000,000 EURUSD 1.3215. The trade in full is immediately canceled and the trader has no outstanding positions.
Good 'Til Canceled (GTC)
An order specifying to buy or sell the currency pair within a specified range unless canceled. A Good 'Til Canceled order will allow the order to resubmit within the range in the event that it can only be partially filled at the first price.
For example, a trader submits a GTC market order to buy 5,000,000 EURUSD at 1.3215, specifying a range of 10 pips. If only 2,000,000 can be filled at 1.3215, the order may resubmit to fill the remaining 3,000,000 within that 10 pip range until the entire order is filled.
If you have more questions about the Active Trader platform, please contact FXCM by live chat or by phone at 1-212-897-7660.
- What mobile devices can I use for mobile trading?
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iPhone and iPod touch; BlackBerry Curve 8900, Storm 9500, Storm 9530, Tour 9630, Pearl 8110 Series, Pearl 8120 Series, Pearl Flip 8220 Series, Bold 9000, Curve 8300 Series, 8800 Series. Windows Mobile Only for Pocket PC with Windows 5.0 and above and resolution 240 x 320 dpi. All Windows Mobile 5 Editions, Windows Mobile 6 Editions, Windows Mobile 6.1 Editions Models and Google Android mobile devices are supported.
Please visit the online support forum to ask us questions about mobile trading.
- Is the mobile service free?
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Mobile trading is available to both Standard and Micro accounts. There is no additional charge for mobile trading for Standard accounts. Micro accounts will be charged $0.10 per lot when trading through our mobile platform.
Please visit the online support forum to ask us questions about mobile trading.
- How do I use the mobile trading platform?
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A video tutorial for the Mobile Trading Station II can be found here: Mobile Trading Platform Video Tour
Please visit the online support forum to view the most popular questions and answers about mobile trading.
- What is the best system to select with Mirror Trader?
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This is left to the discretion of the trader. The Mirror Trader platform provides all the tools and trade history needed to make an informed decision regarding investment choices. Please feel free to visit our Mirror Trader forums for additional resources and reviews: Systems Reviews by DailyFX Course Instructors
To view answers to Mirror Trader questions and more, feel free to visit the online support forum.
- Research, Charts and News
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- What is DailyFX PLUS?
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DailyFX PLUS is the premium trading portal of DailyFX.com—free to all live clients. DailyFX PLUS combines proprietary trading signals, world-class education tools, and day trading analytics that allow you to identify high-probability, actionable trade ideas. Regardless of market condition, you can quickly find trading opportunities with DailyFX PLUS.
Are you already a client? Visit DailyFX PLUS to log in with your live username and password.
If you do not have an account yet but want access to the DailyFX PLUS Trading Course, you can open an account now.
To view more popular questions about forex research and news, visit the online support forum.
- Do you offer trading signals?
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Yes! The DailyFX PLUS Trading Signals combine technical analysis with real-time positioning data to help you narrow down trading decisions with 144 scenarios to choose from!
You can see how good the DailyFX PLUS buy/sell signals are based on the sixty day historical performance that shows the percentage of profitable trades and the average profit per trade (in pips).
The Alerts section, at the top of the page, is where you can see the latest signals including potential signals, new signals and updates to existing signals. Advanced filters allow you to see what signals pass your test with 144 scenarios based on strategy, currency pair, or time frame.
After you identify signals that pass your screen, the Trade Details section allows you to display detailed signal information including buy/sell prices, risk management, and the current floating profit or loss.
To display signal details by currency pair, simply highlight the currency pair from the available symbols. To display signal details by strategy, click on the strategy under "Strategy Performance". The current filter will update based on the selection made.
There are six different trading strategies based on three market conditions: range, breakout, and momentum. The signals monitor the market 24 hours a day for new trading opportunities and include exact entry and exit points including stops and limits.
All live clients have unlimited access to the DailyFX PLUS Trading Signals through DailyFX PLUS.
To access the DailyFX PLUS Trading Signals with your live account, click on the "Research" button from the Navigation menu of the FX Trading Station II or visit DailyFX PLUS to log in with your live username and password.
Launch the DailyFX PLUS Trading Signals
View a Video Tour of the DailyFX PLUS Trading Signals
To view more popular questions about forex research and news, visit the online support forum.
- Where do I get charts, news, or an economic calendar?
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The weekly economic release calendar can be found on DailyFX. The calendar lists important economic events for the week ahead including the important level of the release and updates automatically with the actual economic figure once the news is released.
You can also register for mobile news alerts to have the economic announcement result sent immediately to your mobile device. Learn more:
www.dailyfx.com/charts/mobile_price_alerts/
To view other popular questions about forex research and news, visit the online support forum.
- Where do I find charts?
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There are multiple free web-based charts for you to choose from such as NetDania and the FX Powercharts:
The Marketscope 2.0 charts can also be accessed directly inside the FX Trading Station II platform, allowing you to conveniently analyze the market while trading.
- How can I learn more about trading?
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If you are a live client, our DailyFX PLUS Trading Course covers everything you need to know from basic to advanced trading techniques and strategies. The DailyFX PLUS Trading Course is a video based online course with live instructor access. The DailyFX Education Team is available to help reinforce what you learn with one-on-one instruction 24 hours a day.
To use the DailyFX PLUS Trading Course, just select the topic of your choice and watch the video lesson. To apply what you learn, you can ask questions to the instructors, view webinars or complete homework assignments.
To log into DailyFX PLUS with your live account, click on the "Research" button from the Navigation Menu of the FX Trading Station II or visit DailyFX PLUS to log in with your live username and password.
If you do not have an account yet but want access to the DailyFX PLUS Trading Course, you can open an account now.
Visit the DailyFX PLUS Trading Course
To view other popular questions about forex research and news, visit the online support forum.
- How do I use the DailyFX PLUS Technical Analyzer?
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The Technical Analyzer has three sections:
- The Technical Analysis section includes a charting snapshot with three levels of support and resistance, a short-term and medium-term directional bias, and pivot levels. A trader can quickly scan the market, identify trading opportunities or confirm their trading ideas using this section.
- After you get an idea of the market bias, the Alerts section provides a daily chart overview with a directional bias from nine different technical indicators to identify market conditions and trading opportunities.
- The last section, Candlesticks, displays daily candlestick patterns with a directional opinion to make scanning for candlestick formations fast and easy.
- What is the DailyFX Speculative Sentiment Indicator (SSI)?
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The DailyFX proprietary Speculative Sentiment Indicator (SSI) is a powerful contrarian indicator that can help you locate trading opportunities by gauging trader positioning and sentiment in the forex market. If the majority of traders are long, a contrarian indicator bias is short and will favor a position that is opposite to the crowd.
The SSI indicator shows whether overall orders are net long or short and by how much positioning is skewed to one side of the market. If there are more orders long than short, the ratio is positive and the bias is to sell. For example, if the EUR/USD SSI Ratio is 2.0, this means that there are 2 orders long for every short.
If the number is negative, then there are more short orders than long and the bias is to buy. For example, if the EUR/USD SSI Ratio is -1.5, this means that there are 1.5 orders short for every long.
Learn More about the DailyFX Speculative Sentiment Index (SSI)
All live clients have unlimited access to DailyFX PLUS.
To log into DailyFX PLUS with your live account, click on the "Research" button from the Navigation Menu of the FX Trading Station II or visit DailyFX PLUS to log in with your live username and password.
If you do not have an account yet but want access to the DailyFX SSI indicator, you can open an account now.
To view other popular questions about forex research and news, visit the online support forum.
- I'm a technical trader, what research do you provide?
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FXCM's research website www.dailyfx.com contains a full-suite of technical analysis research including support/resistance levels, candlestick formations, pivot point levels, daily technical chart analysis and more.
FXCM account holders have additional access to free technical analysis located inside DailyFX Plus through the Technical Analyzer. The Technical Analyzer updates 24 hours a day with technical chart analysis and entry/exit levels.
View the DailyFX PLUS Video Tutorial
Visit www.dailyfx.com now to learn more!
- Can I trade from your charts?
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Yes! The Marketscope 2.0 charts inside the FX Trading Station II platform lets you analyze charts, make trades, and track positions all on one screen.
To trade directly from the Marketscope charts:
- Right click inside the body of the chart.
- Click on "Create a Market Order" or "Create an Entry Order".
- The appropriate order window will display. Update all fields related to your order including the Symbol, Sell/Buy, Amount and Price (entry orders only).
- Click "OK" to submit your order.
- The order will display as an entry order or open position on the Marketscope charts.
- Once market orders are executed, the new position created will display as an open trade on the Marketscope charts. Entry orders will display as a pending order on the Marketscope charts.
- For your convenience, any open positions can be managed or closed from the Marketscope charts or from the appropriate window in the FX Trading Station II platform.
You may also view a visual guide of how to trade from the charts.
Watch the Trading from the Charts Video
We offer several account types to meet your trading needs including mobile trading, automated trading, or Mac-compatible platforms. You can compare the features of our platforms at the Forex Trading Platform Comparison page.
The online support forum provides detailed answers to questions about charting features, chart customization, and much more.
