Why is the account transfer happening?
FXCM has agreed to transfer its client business to AvaTrade. For you, that means your trading continues seamlessly with an established, globally regulated broker with a wider range of markets, platforms and tools than before.
To transfer your account you do not need to take any action. If you do not wish to transfer your account, you must fill out the opt-out form.
Important: If you opt-out you will need to close any open positions and withdraw your funds. After the transfer date, any open positions would then be closed, your account terminated, and your funds returned to their original payment source where possible.
Your funds stay protected
Client funds continue to be held separately from company assets under client money rules - with ESMA-aligned investor protections, Investor Compensation Fund (ICF) cover, and regulation by the Central Bank of Ireland (No. C53877).
A seamless handover
Your balance and open positions transfer automatically on the transfer date. You'll receive your new login details by email beforehand. Note: pending orders, including stop orders, are not transferred and should be replaced after the account transfer.
Support by your side
Our support team guides you through the entire upgrade by phone, email and chat, whenever you need help.
Introducing AvaTrade
Trade with confidence (1:31)
Key platform benefits (2:22)
What you gain when you transfer your account
Modern trading platform
MetaTrader 5, the next generation of MetaTrader. Your strategies, indicators and tools are ready to go.
Copy trading built in
Follow experienced traders automatically via AvaSocial, or let others follow your strategy.
Improved stability
Reliable connectivity and robust infrastructure even in volatile market conditions.
More markets
1,250+ instruments: forex, indices, commodities, stocks, ETFs, bonds and crypto, plus options and real exchange-traded futures (CME, EUREX, Euronext).
Regulated
Regulated by the Central Bank of Ireland, segregated client funds, ESMA-aligned protection and ICF cover.
Simple login
Your new login details arrive automatically by email. No re-registration, no new identity check.
Support in your language
Personal help via chat, phone, email and WhatsApp with multilingual support in 8 languages.
Trade on the go
Trade anywhere with the award-winning AvaTrade App or directly in your browser via WebTrader.
Every answer about your account transfer
From the safety of your funds to the platform switch: key answers at a glance.
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What is happening to my FXCM account?
FXCM has agreed to transfer its business to AvaTrade, a globally regulated, multi-asset broker.
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Who is AvaTrade?
AvaTrade is a long-established, award-winning, multi-asset broker, founded in 2006 and headquartered in Dublin, Ireland. It serves hundreds of thousands of clients worldwide and is regulated in multiple jurisdictions.
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Why is this transfer happening?
FXCM will no longer be offering trading accounts in your region and has agreed to transfer its client business to AvaTrade. For you as a client, the move is designed to provide continuity of your trading with an established, globally regulated broker, together with a broader range of markets, platforms and tools including MT5, exchange-traded futures, options, copy trading and an extensive education offering.
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I have multiple FXCM trading accounts registered under different email addresses. Do I need to opt out for each account?
Yes. Opting out through one email address will not automatically apply to account(s) registered under a different email address. If you have FXCM trading accounts registered under different email addresses, you will need to fill in a form for each email address.
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Which AvaTrade entity will hold my account, and how is it regulated?
Your account transfers to Ava Trade EU Limited, authorised and regulated in Ireland by the Central Bank of Ireland (No. C53877). You keep the same ESMA-aligned investor protections, together with cover under the Irish Investor Compensation Scheme, which is operated by the Investor Compensation Company DAC (ICCL).
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Are there changes to my regulatory protections?
Yes. Following the transfer, your account will be subject to Irish regulation, and as a retail client you will benefit from:
- Leverage limits of up to 30:1 on major currency pairs, which may be lower than your current leverage
- Automatic close-out of positions if your equity falls below 50% of the required margin
- Negative balance protection, so you cannot lose more than your account balance
- Segregation of your money from the firm's own funds
- Free, binding complaint resolution through the Financial Services and Pensions Ombudsman
- Investor compensation of up to €20,000 should the firm fail
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Do I need to do anything?
No action is required. Your account will transfer automatically on the transfer date. If you would prefer not to transfer, you can opt out via a simple form before the opt-out deadline.
Also, please download your full FXCM account history for your records from MyFXCM.
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How do I opt out, and what happens then?
Complete the short opt-out form linked in your notification email before the opt-out deadline. You will then need to close any open positions and withdraw your funds before the transfer date. If any positions are still open on the transfer date they will be closed for you, and where possible any remaining cash will be returned to your original source of funds.
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When will the transfer happen?
You will receive an initial notification, a reminder, and a final notice ahead of the transfer, and AvaTrade will send you a welcome email with your new login details on the transfer date. If you did not receive an email, or have questions about your transfer date, please contact us.
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Are my funds safe?
Yes. AvaTrade is regulated across multiple jurisdictions with segregated client funds. EU clients additionally benefit from ESMA-aligned investor protections, together with cover under the Irish Investor Compensation Scheme, which is operated by the Investor Compensation Company DAC (ICCL).
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Will my balance transfer automatically?
Yes. Your account balance is transferred automatically on the transfer date; no action is required to move your funds.
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Can I simply withdraw my money instead of transferring?
Yes. You are free to close your positions and withdraw your funds at any time before closure of trading. Clients who opt out, should do exactly this before the relevant deadline. Log into MyFXCM as normal to request a withdrawal.
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What happens to my open positions during transfer?
After market close on your transfer weekend, and prior to the Sunday market open, AvaTrade will update your new account with its current FXCM balance and reopen any supported positions at their original open rates. Therefore, your floating P/L will carry over to the new account and calculate against the respective AvaTrade rates going forward.
Because AvaTrade and FXCM do not use the same lot sizing for all instruments, your positions will be reopened for the equivalent lot size that results in the same profit or loss per pip as your existing position.
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What happens to instruments that AvaTrade does not offer?
If you hold an open position in an instrument AvaTrade does not offer, that position will be automatically liquidated, at the market close rate, prior to the position transfer.
You can view the full list of affected instruments here: https://docs.fxcorporate.com/ava/instrument-list-eu-retail.pdf.
We recommend reviewing your open positions against this list before the transfer date, so you can close or adjust these positions on your own terms if you prefer.
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What happens to my pending orders and stop orders?
Pending orders, including stops and limits, will not be transferred. We strongly recommend re-placing them on your new AvaTrade account once it is live, so your risk management remains in place.
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Which platform will I trade on after the transfer?
If you currently trade on MT4, you will remain on MT4.
If you are trading on TSII, then an MT5 account will be created for you. Beyond MetaTrader, AvaTrade also offers its award-winning AvaTradeGO mobile app, AvaTrade WebTrader, AvaFutures for futures trading, AvaOptions for vanilla options, and copy trading via AvaSocial.
NOTE: You will need to apply for an AvaFutures and AvaOptions account.
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I use MT4 with Expert Advisors and custom indicators. Will they still work?
AvaTrade offers EA support on MT4, yes. You will need to set up your trading EAs and custom indicators once you receive your account.
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I chart and trade through TradingView. Can I keep that?
AvaTrade does not offer TradingView integration on its standard forex/CFD accounts, so this is a change from FXCM. However, AvaTrade's dedicated futures offering, AvaFutures, connects directly to TradingView (as well as MT5, Deep charts and CQG), so if futures suit how you trade, your TradingView workflow can continue there.
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What can I trade at AvaTrade? Will I lose access to any markets?
AvaTrade offers indices, commodities, shares and crypto CFDs, as well as vanilla options via AvaOptions, a broader ETF range, and real exchange-traded futures from CME Group, EUREX and Euronext via AvaFutures.
However, there may be some instruments that AvaTrade doesn't offer, you can find out more here.
NOTE: A separate account is needed for AvaFutures and AvaOptions.
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What new features do I gain with AvaTrade?
- AvaProtect: insure an individual trade against losses for a period you choose, for a transparent fee shown before you confirm (available on FX, gold and silver trades). If the trade moves against you during that window, your loss is covered; if it moves in your favour, you keep the full profit.
- Interest on free margin: AvaTrade pays interest on free funds sitting in your account while you trade, calculated annually and paid monthly; the rate depends on your account tier.
- Loyalty programme: your tier is assigned automatically based on trading activity — no sign-up needed. Benefits can include a dedicated relationship manager, priority withdrawals, tighter spreads, zero deposit fees and exclusive Trading Central research.
- Copy & social trading: AvaSocial lets you follow and copy experienced traders.
- Education & insights: AvaAcademy webinars, tutorials and guides, plus live in-platform signals and insights from Trading Central.
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Will my trading costs change?
Yes. AvaTrade generally uses fixed spreads rather than FXCM's variable spreads, and charges no deposit or broker withdrawal fees. Indicative pricing includes EUR/USD spreads from 0.9 pips, gold from $0.37 and the S&P 500 from 0.25. Active traders can access a Premium account with additional discounts. Please see their financial instruments index.
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How will deposits and withdrawals work at AvaTrade?
Funding your account and making withdrawals at AvaTrade is fast and straightforward through your MyAva portal, with multiple payment methods supported.
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Can I still withdraw from my FXCM account before the transfer?
Yes. Withdrawals from your FXCM account operate as normal before the transfer date.
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Will I need to re-register or re-verify my identity?
No. Your personal data and records, including your KYC documentation, will be transferred to AvaTrade as part of the move, so there is no need to re-register or re-verify your identity.
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What happens to my personal data for the transfer?
Your personal data will be transferred to Ava Trade EU Limited, which will process it in accordance with AvaTrade's Privacy Policy. As part of the transfer you agree to AvaTrade's Terms of Business and Privacy Policy, it is important you read these in full to understand the terms under which you will be trading.
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What happens to my personal data if I do not consent?
Your personal data will remain with FXCM in accordance with relevant data protection and regulatory requirements.
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Will I still be able to access my FXCM account and history after the transfer?
You will retain access to MyFXCM to see your account history and run reports until the final day of trading.
We recommend downloading your full transaction history for your records ahead of the transfer date.
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When and how will I receive my new AvaTrade login details?
On the transfer date, AvaTrade will send you a welcome email with your new login details and everything you need to get started. From the moment your account goes live you can log in with your new credentials and see your account details as usual. The exact send date will be confirmed in your migration communications.
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Who do I contact if I have questions or problems?
Until the transfer date, FXCM's client services team remains your point of contact and our support team is available 24/5. From the transfer date onwards, please contact AvaTrade directly; their trader support is available in 8 languages across chat, phone, email and WhatsApp.
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Which Terms will govern my account after the transfer?
AvaTrade's Terms of Business will govern your account. You will be provided the Terms relevant to you in your notification email.
Personal help with your account transfer
Our team guides you through every step, just choose your preferred channel.
Support
Personal assistance throughout the account transfer in 8 languages
Service hours
24 hours, 5 days a week
Monday to Friday