Last Updated: 22 September 2023
Stratos Trading Pty. Limited (or "we", "us", “FXCM”) respects your right to privacy. This Privacy olicy ("Policy") applies to personal information that we collect through our website at https://www.fxcm.com/au/au-chinese/tc as well as any other related sites and applications. This Policy does not apply to websites operated by other organisations, affiliates and other third parties. The Policy also applies to personal information that we collect when you use or interact with our services through any correspondence made with us by phone, commercial electronic message or otherwise. The Policy aims to inform you about the type of information we gather, who we share it with, what we use it for, how we keep it secure and what your data privacy rights are.
Where we reference "commercial electronic message", this communication method means any message sent by email, SMS, push notifications or instant message that offers, promotes or advertises goods, services or business.
If you have any questions or concerns about our use of your personal information, please contact us.
FXCM is a provider of online foreign exchange (FX) trading, CFD trading, and related services. FXCM is located in Australia, and has partners and affiliates in the major financial centres of the world. For more information about FXCM, please see the About FXCM section of our website.
The personal information that we may collect about you broadly falls into the following categories:
You may give us your identity, contact and financial data etc. by filling in forms or by corresponding with us by post, phone, commercial electronic message or otherwise. This includes personal information you provide when you:
In addition to the above, certain parts of our website may ask you to provide personal information voluntarily (for example, to subscribe to marketing communications from us and/or to submit enquiries to us). The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
When you visit our website, we may collect certain information automatically from your device. The information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (for example, country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website and commercial electronic message, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to enhance the services we provide to you, such as providing curated content that is relevant to services we provide you or topics you are interested in.
We may disclose your personal information to the following categories of recipients:
Our purpose for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect vital interests.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If you have questions about or need further information concerning how we collect and use your personal information, please contact us.
Type of Data: Identity, Contact Details, National Identifier, Socio-demographic, Transactional, Financial, Contractual, Documentary Data, Communications with you
|On-boarding you as a new client|
|Setting up and providing access to your trading account|
|Delivering our products and services|
|Facilitating your withdrawals, deposits and funds transfer|
|Responding to your queries via chat, electronic mail and phone|
Type of Data: Transactional, Financial, Contractual, Technical, Locational, Usage Data
|Managing our risk exposure and financial position|
|Stress testing our systems and controls|
|Reviewing and improving our processes|
|Carrying out audits|
|To collect and recover money that is owed to us|
|Test new products and services|
|Establish relationships with other companies that provide services to you and assisting them in administering their operations and business, for the purposes included here|
Type of Data: Transactional, Financial, Identity
|To detect, investigate, report, and seek to prevent financial crime|
|To manage risk for us and our customers|
|To be compliant with applicable laws and regulations|
|To respond to complaints and seek to resolve them|
|Assessing your profile before and during our relationship with you|
|Submitting information to regulators as necessary for investigatory purposes|
Type of Data: Contact, Consents, Locational, Technical, Behavioural, Communications
|Develop and carry out marketing activities|
|To provide advice or guidance about our products and services|
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. In particular, we:
Some of the cookies that FXCM sets when you visit any of our websites are essential to the working functionality of the site. Without these cookies, you would not be able to chat online, fill out a trading application, or deposit funds. Performance cookies are another type of cookies FXCM uses to provide with you a better user experience and to improve how content on our website is presented. Marketing cookies are also set usually by third party advertising networks to ensure we are providing you with targeted adverts more relevant to you and your interests. If you do not want to receive non-mandatory cookies, you can manage your preferences here.
In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you.
Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review.
We make automated decisions at account opening, where we check that the offered products or services are appropriate for you based on the information you provide to us. For example we may use information about your financial standing or socio-demographic information to assess whether you are appropriate and understand the risk involved when trading our products.
When we make an automated decision about you, you have the right to contest the decision, to express your point of view, and to require a human review of the decision. You can exercise this right contacting us at firstname.lastname@example.org. Please note that you may be required to prove your identity for us to service you.
Subject to certain conditions, data protection law provides individuals with rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:
If you wish to exercise any of these rights, please contact us at email@example.com. Please note that you may be required to prove your identity for us to service you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Policy was last updated by checking the "last updated" date displayed at the top of this Policy.