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Why does my trade execution price not match what I am seeing on the chart?

The times on your FXCM statement are in UTC. You can change the time zone on your charts to UTC by clicking on System, Options, and General Trading. Edit the “Time Zone” drop down to “UTC” and click on Apply.

Trading Station Marketscope charts also default to show the “bid” which is the sell price. To see the buy price you can click on the “Ask” icon in the chart toolbar. Please note, if you are closing a sell position you will need to reference the ask price.

The prices on the charts display the best bid and best offer prices (which include FXCM’s markup) from multiple liquidity providers (which include global banks, financial institutions, prime brokers and other market makers) that compete to provide FXCM with bid and ask prices. In the event that liquidity at the best price available is exhausted, an order will be filled at the next best available price which will not display on the charts. This is relatively rare and is more likely to occur during illiquid market conditions like news announcements and when trading exotic currency pairs.

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