Happy Holidays from FXCM

Date Trading Hours Customer Service Hours
24 December, 2014 TH: Close at 19:00 GMT CSH: Close at 20:00 GMT
25 December, 2014 TH: Closed CSH: Closed
26 December, 2014 TH: Open at 6:00 GMT CSH: Open at 5:00 GMT
31 December, 2014 TH: Close at 19:00 GMT CSH: Close at 20:00 GMT
1 January, 2015 TH: Closed CSH: Closed
2 January, 2015 TH: Open at 6:00 GMT CSH: Open at 5:00 GMT

CFD Holiday Trading Hours (Changes may impact your trading on gold, metals and indices). Please be aware that during the holidays rollovers may be larger than normal due to illiquid markets. FXCM's customer service is typically available 24 hours a day, seven days a week. The Trading Desk opens Sundays between 22:00 and 22:15 GMT and closes Fridays at 21:55 GMT.

Active Trader

An Active Trader account offers a higher level of service than Standard accounts. Active Trader accounts are designed for individuals and institutions that trade 10 million notional per month or deposit $25,000.

ACTIVE TRADER SERVICES

When you open an Active Trader account, you gain access to a wide range of relationship managers, service specialists, forex instructors and market analysts who can help you get the most out of your account.

Relationship Manager

Relationship Manager – each Active Trader account holder has a dedicated Relationship Manager who is responsible to the account holder and is directly available to the account holder via phone and email. FXCM’s experienced Relationship Managers are a key asset to many FXCM clients.

Dedicated Service Team

Dedicated Service Team – this team of experienced service specialists is dedicated to FXCM’s Active Trader account holders and helps to ensure that all account matters – deposits, withdrawals, account activation, etc. – are viewed with high priority and handled without delay.

FIX API Connection

FIX API Connection – the Financial Information Exchange (FIX) Protocol is a messaging standard developed specifically for the real-time electronic exchange of global trading transactions. FIX is a standard messaging protocol which is used globally in many markets such as equities, futures, and forex. FXCM Active Trader accounts receive access to FIX messaging version 4.4.

PRIVATE CLIENT GROUP

The FXCM Private Client Group provides select Active Trader account holders with our highest level of support and service. FXCM has a wealth of experience in the foreign exchange market and is an industry leader, which enables us to offer an extremely wide range of solutions to meet your specific needs.

Private Client Group is only available to select institutions and individuals that trade 50 million notional per month or deposit $150,000. Private Client Group clients have access to additional services and custom commission settings. Contact us for more information on how FXCM’s Private Client Group can help you reach your complex financial goals.

Tel: +1-646-432-2970   privateclientgroup@fxcm.com