Login Issues

How do I resolve the error, "Incorrect username or password"?

If you receive the error message "Incorrect username or password" when logging into a live FX Trading Station II account, then the username or password entered is incorrect.

Please follow these steps to resolve your log-in issues:

Change the "Connection" field to "REAL" to connect to a live account.
Delete the username and password from each field.
Check your records to make sure the log-in and password are correct, then re-enter the username and password manually.
Do not copy and paste to avoid unnecessary characters.

If you are still unable to log in after completing the steps above, then the easiest solution is to reset your password online.

You can reset your password online at MyFXCM by clicking on "Forgot Password". A temporary password will be sent to you by e-mail and can be changed after you log in. You may also view a visual guide to resetting your password online.

If you are unable to reset your password online, we recommend that you chat with a live representative who can reset your password for you. A new temporary password will be sent to the e-mail address on file. You can update your temporary password to a unique password after you log in.

Demo accounts automatically expire after thirty days. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. If you receive the error message "Incorrect username or password" and your demo account log-in is correct, then your demo account has likely expired. To continue demo trading, please register for a new demo account.

To find more detailed solutions to log-in issues, please visit the online support forum.

Why can't I log into my FX Trading Station II demo account?

Demo accounts automatically expire after thirty days. If you receive the error message, "Incorrect username or password" and your demo account log-in is correct, then your demo account has expired. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. To continue demo trading, please register for a new demo account.

To find more detailed solutions to log-in issues, please visit the online support forum.

How do I reset my Trading Station or MyFXCM password?

You can reset your Trading Station or MyFXCM password online at MyFXCM by clicking on "Forgot Password". A temporary password will be sent to you by e-mail and can be changed after you log in. You may also view a visual guide to resetting your password online.

If you are unable to reset your password online or need to reset your MT4 platform password, we recommend that you chat with a live representative who can reset your password for you. A new temporary password will be sent to the e-mail address on file. You can update your temporary password to a unique password after you log in.

The easiest way to retrieve a demo account password is to check your e-mail records. If you have misplaced your demo account password, please register for a new demo account. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like.

To find more detailed solutions to log-in issues, please visit the online support forum.

How do I reset my MetaTrader 4 password?

Live MetaTrader 4 accounts receive two different log-ins.

Read-Only Log-in:
The first e-mail you receive includes the read-only log-in to run reports and manage your account online at MyFXCM. The read-only log-in can also be used to run reports from the FX Trading Station II platform.
MetaTrader 4 Platform Log-in:
The second e-mail includes the MetaTrader 4 platform log-in and is used to log in and place trades using the MetaTrader 4 platform.

If you forgot your read-only password, please visit MyFXCM and click "Forgot Password" to reset your password online. Once you complete the online request, you will receive a temporary password by e-mail. You may also view a visual guide of how to reset your read-only password online.

To reset your MetaTrader 4 password, please contact FXCM by live chat or by phone at 1-212-897-7660.

To view the most popular MetaTrader 4 questions and answers, feel free to visit the online support forum.

Why do I have two MetaTrader 4 log-ins?

Live MetaTrader 4 accounts receive two different log-ins.

Read-Only Log-in:
The first e-mail you receive includes the read-only log-in to run reports and manage your account online at MyFXCM. The read-only log-in can also be used to run reports from the FX Trading Station II platform.
MetaTrader 4 Platform Log-in:
The second e-mail includes the MetaTrader 4 platform log-in and is used to log in and place trades using the MetaTrader 4 platform. Please make sure you are using this log-in ID when you log into MetaTrader 4.

To view the most popular MetaTrader 4 questions and answers, feel free to visit the online support forum.